Careers at
Hotelbeds
Like what you see? Then check out our current opportunities.
Careers at
Hotelbeds
Like what you see? Then check out our current opportunities.
Hotelbeds is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team Hotelbeds, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.
We are looking for Sales Planning & Performance Analyst.
The role of the P& P Analyst is twofold:
Support the Senior Analyst or Manager to deliver reliable business insights by providing the Leadership team with recurring and ad-hoc data analysis and reports. He should be familiar with Sales organization and data, to be able to both report performance in a structured manner as well as develop analytical models to facilitate decision making.
Support the Senior Analyst or Manager in the development and execution of the Sales strategy for specific initiatives. He will be involved in complex end-to-end projects or initiatives, ensuring high quality of output in a timely manner. This involves working very closely with Sales teams to design, launch, report and track success of the specific initiatives he participates in.
To do so, the P& P Analyst will work hand in hand with different stakeholders to ensure general delivery.
Main responsibilities
Provide the organization with accurate and robust reporting to track performance from a Sales perspective and throughout the different management levels
Develop analytical models to assist the strategic and tactical decision-making processes related to Sales incentives, sizing, organization, etc.
Co-lead specific projects or initiatives that impact directly the Sales teams, by supporting the full project life cycle from conceptual work to implementation and tracking
Support the creation of compelling presentations to present strategic and tactical recommendations, communicate progress, enhance discussions and facilitate decision-making processes
Work together with regional Sales teams to analyze and understand performance related to the initiative, and develop related action plans moving forward
Leverage technology (Tableau, Salesforce) to drive automation, consistency and continuous improvement on the company’s reporting and analysis requirements
Ensure data and reporting requirements are met by liaising with Data Analytics team and Project Management teams
Establish trust and collaborative working relationships with internal stakeholders, developing a strong network of contacts throughout the business and gaining the support of key players
Candidate profile
Excellent analytical, numerical and presentation skills able to interpret, summarize and present complex data sets from multiple sources clearly and succinctly strong attention to detail
Methodical and organized mindset
Proactive attitude, able to take initiative to propose and lead individual pieces of work or solve problems with minimal supervision when needed
Strong drive, capacity to push and make things happen while engaging with relevant key stakeholders
Team spirit and attitude, comfortable working in multiple initiatives simultaneously
Ability to build strong working relationships, create networks and influence proactive in engaging with the business
Very good knowledge of Excel and Powerpoint
Very good English skills, both written and spoken
Experience in a similar roles or experience within analytic context is valued (not required)
Experience with data analysis and modelling software (Tableau, Alteryx) is valued (not required)
SQL knowledge is valued (not required)
You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.
As well as an attractive benefits package you will be able to work:
Within an innovative, engaging and multicultural environment.
Have the opportunity to build strong and lasting business relationships and friendships from around the world.
Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.
Hotelbeds is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team Hotelbeds, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.
As IT performance analyst, your main activities and responsibilities will be enabling activities and budget optimization management for IT Operations areas across:
• Performance Measurement
• Budget and spent measurement.
Day-to-day
Develop and monitor dashboards of key Technology performance indicators (for processes, people, systems) and review team performance indicators providing the teams a complete picture of their activities.
KPI´s: Consistent Technology performance measuring and reporting of SMART KPIs:
IT performance Report (Biweekly)
IT Cloud costs analysis (Weekly)
IT Capex Dashboards
Collaborates closely with technology & product teams to optimize the capitalization ratio for all team’s activities.
Assists tech & prod management staff to identify and resolve problems that would avoid achieving their goals in terms of performance measurement.
Must have
The ideal candidate will have a full range of interpersonal skills to execute specific change actions intended to move the teams forward. In order to do so, the candidate needs to:
You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.
As well as an attractive benefits package you will be able to work:
Within an innovative, engaging and multicultural environment.
Have the opportunity to build strong and lasting business relationships and friendships from around the world.
Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.
Hotelbeds is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team Hotelbeds, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.
Our Major Incident and Problem Management team ensures platform stability, manages issues, provides status updates internally. They work inside the IT Service Operations organization, interacting heavily with the rest of the platform and product teams detecting, analyzing, and helping to resolve issues promptly.They oversee different recurrent stability meetings to report and track the main issues and actions agreed after an issue and are accountable for post-issue Root Cause Analysis with mitigation actions.
We are looking for a Major Incident Manager with experience in ITIL framework with a good knowledge of the main technologies (cloud, k8s, Grafana, Kibana), problem management, and root cause analysis methodology. We are immersed in a technological transformation becoming a travel-tech company and this role is fundamental to achieving this goal.
What you will do
Monitor and detect problems on the platform and find trends to detect issues proactively.
Communicate the major incidents and manage effectively the coordination of the resolution of those incidents
Continuously seek to improve all of the associated processes with inputs from partner teams and internal/external stakeholders
Facilitate the problem process in order to investigate the root cause and agree with the teams, on the actions needed in order to prevent other issues or reduce the impact.
Do a follow-up of the tasks agreed.
Analyze and suggest monitoring improvements.
What we are looking for
Experience in an Incident Management or Problem Management role
Strong technical, logical, analytical, and problem-solving skills.
Maintaining incident logs and processing incident reports for review with upper management
Providing training for technical support teams
Ability to handle and perform in stressful situations
Experience in working in a highly distributed, high-transactional-volume working environment
Experience in a Scaled Agile organization
Proficiency in Microsoft applications such as Word, PowerPoint, and Excel
Methodical mind
You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.
As well as an attractive benefits package you will be able to work:
Within an innovative, engaging and multicultural environment.
Have the opportunity to build strong and lasting business relationships and friendships from around the world.
Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.
Hotelbeds is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team Hotelbeds, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.
Based in Madrid, Contracting Manager will be in charge of developing and establishing relationships with the suppliers of the assigned portfolio of the hotels in a specific geographic area.
Accountabilities:
Profile:
You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.
As well as an attractive benefits package you will be able to work:
Within an innovative, engaging and multicultural environment.
Have the opportunity to build strong and lasting business relationships and friendships from around the world.
Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.
Hotelbeds is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team Hotelbeds, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.
Duties and Responsibilities:
Soft skills required:
Minimum Requirements
You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.
As well as an attractive benefits package you will be able to work:
Within an innovative, engaging and multicultural environment.
Have the opportunity to build strong and lasting business relationships and friendships from around the world.
Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.
Hotelbeds is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team Hotelbeds, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.
Role Overview
Main Tasks
Skills
You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.
As well as an attractive benefits package you will be able to work:
Within an innovative, engaging and multicultural environment.
Have the opportunity to build strong and lasting business relationships and friendships from around the world.
Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.
Hotelbeds is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team Hotelbeds, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.
Purpose of Role
Accountabilities
Skills
Experience
You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.
As well as an attractive benefits package you will be able to work:
Within an innovative, engaging and multicultural environment.
Have the opportunity to build strong and lasting business relationships and friendships from around the world.
Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.
Hotelbeds is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team Hotelbeds, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.
We are looking to incorporate a Digital Growth Manager to the Supplier Experience Design & Optimisation team. This role will be based in our Palma Head Office (hybrid: remote + office), the candidate will join an innovative and global team that is responsible to improve the customer experience through process and touchpoint disruption, digitalization and automation, making use of data and emerging technologies to solve novel problems and harness business-wide opportunities.
PRIMARY PURPOSE OF THE POSITION
We are looking for a strong digital/growth profile to ensure the delivery of Hotel Experience & Automation Onboarding, Growth and Churn programs, to drive revenue through digital+ human orchestrated engagement and prioritized opportunities.
We are seeking a creative, proactive, organized and eager-to-learn person ideally with knowledge of the travel industry and preferably accommodation wholesale to be able to also play an instrumental role on the construction of the digital-first commercial and operating model for our hotel partners.
The successful candidate will have the ability and experience in working with multiple stakeholders at various levels of influence and both from Commercial and Operations backgrounds, as well as with an outstanding internal Data & Automation team. This is an exciting opportunity for someone who thrives on challenges, gets to learn on new technologies and methods to solve complex problems for the first time and can have both a detailed and 10k foot view of initiatives, programs and roadmap.
If selected to fill this job vacancy, you will work closely with the wider Customer Experience & Automation team, as well as working collaboratively with the Commercial and Operations functions, as well as liaising with Product Management teams.
RESPONSIBILITIES
Define the existing hotels (excluding acquisition) growth and churn prevention strategy in conjunction with Digital Sourcing and Operations, using the tactics and channels with a fundamental usage of automation to respond to each persona specific needs, reach established business targets and objectives.
Be accountable for the execution of all global growth and churn prevention programs and activities, working together with the wider Supplier Experience Design & Optimisation, combining hands-on work with knowledge sharing and supporting Specialist-level profiles in the team.
Monitor and optimise all global growth and churn prevention activities to ensure on-time delivery, cost-efficiency, highest quality standards and the highest ROI.
Capture Hotel (Customer/User), Digital Sourcing and Operations feedback to find opportunities to automate and digitalise manual business processes related to hotel growth increasing their efficiency and effectiveness.
Collaborate with peer areas of Digital Acquisition & Automation and Client Experience Design & Optimisation to share best practices and create synergies.
Align objectives, technology & processes to develop the solutions to support the Growth/Recovery Programs Strategy.
Co-design with Digital Sourcing area the Digital-first CX model and growth and retention automated programs to achieve business goals.
ESSENTIAL SKILLS
At least 5 years’ experience in a Growth role, with responsibilities on revenue maximization and churn reduction
Proficient in digital engagement platforms (ideally Marketo and Salesforce)
Experience in multichannel engagement programs (including e-mail, social media, web, webinars, mobile etc.)
Experience in conversion rate optimization tactics and tools
Knowledgeable of customer-centric design methodologies, Agile and Lean
Writing and copy-editing experience with ability to work collaboratively with an in-house content team
Excellent presentation and negotiation skills with audiences of varied level of seniority
Strong communicator with great verbal and written skills both in Spanish and English
A genuine interest and experience in the hotel and accommodation/travel industry
Exceptional attention to detail, project management skills and program management and strategy definition
Strong computer and organizational skills, including advanced Excel and PowerPoint skills
Highly professional work ethic and outcome/delivery oriented
You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.
As well as an attractive benefits package you will be able to work:
Within an innovative, engaging and multicultural environment.
Have the opportunity to build strong and lasting business relationships and friendships from around the world.
Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.
Hotelbeds is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team Hotelbeds, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.
As a platform engineer, you will be responsible for the design, implementation, and maintenance of the company' s technological infrastructure. You will be part of a full stack team whose objective will be to automate the service so that it can be consumed as code.
What you’ll do
Define service Topology
Guarantee the security of the service
Guarantee the availability of the service
Automate the service and provide it as code
Propose new technical solutions (From architecture to implementation)
Evolve actual technical solutions
Be part of the 24x7 OnCall team
What you’ll bring
Strong knowledge in Apache Kafka
Knowledge in SQL & NoSQL databases
Experience in Cloud Providers (AWS & GCP preferably).
Experience in IAC (Terraform, Ansible, Packer, CI/CD…)
Experience on Kubernetes
Experience in Linux systems administration
Technical reference and leadership abilities
Strong technical, logical, analytical, and problem-solving skills
Team player with an agile mind-set
Able to work under pressure and with shifting priorities
You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.
As well as an attractive benefits package you will be able to work:
Within an innovative, engaging and multicultural environment.
Have the opportunity to build strong and lasting business relationships and friendships from around the world.
Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.
Hotelbeds is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team Hotelbeds, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.
This role exists to provide a tax advisory and compliance leadership role for all Hotelbeds entities in the Americas (principally, the USA, Canada, Mexico, Brazil, Colombia, Costa Rica, the Dominican Republic & Argentina) region.
Requirements
Experience
Qualifications
You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.
As well as an attractive benefits package you will be able to work:
Within an innovative, engaging and multicultural environment.
Have the opportunity to build strong and lasting business relationships and friendships from around the world.
Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.