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Hotelbeds

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93 jobs found
Sales Planning & Performance Analyst
Spain - Mallorca
Posted 13 Days Ago
R-00015907

Technology Performance Analyst
Spain - Mallorca
Posted 13 Days Ago
R-00015776

Major Incident & Problem Management Specialist
Home Based - Spain
Posted 13 Days Ago
R-00015884

Contracting Manager Madrid
Home Based - Spain
Posted 13 Days Ago
R-00016024

Compliance Manager
Spain - Mallorca
Posted 6 Days Ago
R-00015929

Regional Manager Technical Sales
Singapore
Posted 12 Days Ago
R-00015991

Head of Global Labor Relations
Spain - Mallorca
Posted 13 Days Ago
R-00016040

Digital Growth Manager
Spain - Mallorca
Posted 13 Days Ago
R-00016121

Platform Engineer - Kafka
Home Based - Spain
Posted 13 Days Ago
R-00016140

Head of Tax Americas
Home Based - Florida
Posted 13 Days Ago
R-00016197

Sales Planning & Performance AnalystAPPLY NOW

Spain - Mallorca
R-00015907
Full time
Posted 13 Days Ago

Hotelbeds is the World´s Leading Bedbank.

Hotelbeds is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team Hotelbeds, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.


JOB DESCRIPTION:

We are looking for Sales Planning & Performance Analyst.

The role of the P& P Analyst is twofold:

  • Support the Senior Analyst or Manager to deliver reliable business insights by providing the Leadership team with recurring and ad-hoc data analysis and reports. He should be familiar with Sales organization and data, to be able to both report performance in a structured manner as well as develop analytical models to facilitate decision making.

  • Support the Senior Analyst or Manager in the development and execution of the Sales strategy for specific initiatives. He will be involved in complex end-to-end projects or initiatives, ensuring high quality of output in a timely manner. This involves working very closely with Sales teams to design, launch, report and track success of the specific initiatives he participates in.

To do so, the P& P Analyst will work hand in hand with different stakeholders to ensure general delivery.

Main responsibilities

  • Provide the organization with accurate and robust reporting to track performance from a Sales perspective and throughout the different management levels

  • Develop analytical models to assist the strategic and tactical decision-making processes related to Sales incentives, sizing, organization, etc.

  • Co-lead specific projects or initiatives that impact directly the Sales teams, by supporting the full project life cycle from conceptual work to implementation and tracking

  • Support the creation of compelling presentations to present strategic and tactical recommendations, communicate progress, enhance discussions and facilitate decision-making processes

  • Work together with regional Sales teams to analyze and understand performance related to the initiative, and develop related action plans moving forward

  • Leverage technology (Tableau, Salesforce) to drive automation, consistency and continuous improvement on the company’s reporting and analysis requirements

  • Ensure data and reporting requirements are met by liaising with Data Analytics team and Project Management teams

  • Establish trust and collaborative working relationships with internal stakeholders, developing a strong network of contacts throughout the business and gaining the support of key players

Candidate profile

  • Excellent analytical, numerical and presentation skills able to interpret, summarize and present complex data sets from multiple sources clearly and succinctly strong attention to detail

  • Methodical and organized mindset

  • Proactive attitude, able to take initiative to propose and lead individual pieces of work or solve problems with minimal supervision when needed

  • Strong drive, capacity to push and make things happen while engaging with relevant key stakeholders

  • Team spirit and attitude, comfortable working in multiple initiatives simultaneously

  • Ability to build strong working relationships, create networks and influence proactive in engaging with the business

  • Very good knowledge of Excel and Powerpoint

  • Very good English skills, both written and spoken

  • Experience in a similar roles or experience within analytic context is valued (not required)

  • Experience with data analysis and modelling software (Tableau, Alteryx) is valued (not required)

  • SQL knowledge is valued (not required)


You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.


As well as an attractive benefits package you will be able to work: 

  • Within an innovative, engaging and multicultural environment.

  • Have the opportunity to build strong and lasting business relationships and friendships from around the world.

  • Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe. 

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Technology Performance AnalystAPPLY NOW

Spain - Mallorca
R-00015776
Full time
Posted 13 Days Ago

Hotelbeds is the World´s Leading Bedbank.

Hotelbeds is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team Hotelbeds, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.


JOB DESCRIPTION:

As IT performance analyst, your main activities and responsibilities will be enabling activities and budget optimization management for IT Operations areas across:

•          Performance Measurement

•          Budget and spent measurement.

Day-to-day

Develop and monitor dashboards of key Technology performance indicators (for processes, people, systems) and review team performance indicators providing the teams a complete picture of their activities.

KPI´s: Consistent Technology performance measuring and reporting of SMART KPIs:

IT performance Report (Biweekly)

IT Cloud costs analysis (Weekly)

IT Capex Dashboards

Collaborates closely with technology & product teams to optimize the capitalization ratio for all team’s activities.

Assists tech & prod management staff to identify and resolve problems that would avoid achieving their goals in terms of performance measurement.

Must have

The ideal candidate will have a full range of interpersonal skills to execute specific change actions intended to move the teams forward. In order to do so, the candidate needs to:

  • Experience in handling SQL languages and reporting packages like Tableau
  • Strong mathematical skills to help collect, measure, organize, and analyze data
  • knowledge and skills to turn raw data into information and insight, which can be used to make business decisions
  • Demonstrate area understanding in terms of vision, goals, and activities.
  • Proven analytical capability to establish and identify KPIs
  • Proven strategic ownership, focusing on outcomes, not solutions.
  • Ability to build effective relationships with partners.
  • Strong negotiating and communication skills.
  • Aptitude to manage change.


You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.


As well as an attractive benefits package you will be able to work: 

  • Within an innovative, engaging and multicultural environment.

  • Have the opportunity to build strong and lasting business relationships and friendships from around the world.

  • Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe. 

Return to the list
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Major Incident & Problem Management SpecialistAPPLY NOW

Home Based - Spain
R-00015884
Full time
Posted 13 Days Ago

Hotelbeds is the World´s Leading Bedbank.

Hotelbeds is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team Hotelbeds, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.


JOB DESCRIPTION:

Our Major Incident and Problem Management team ensures platform stability, manages issues, provides status updates internally. They work inside the IT Service Operations organization, interacting heavily with the rest of the platform and product teams detecting, analyzing, and helping to resolve issues promptly.They oversee different recurrent stability meetings to report and track the main issues and actions agreed after an issue and are accountable for post-issue Root Cause Analysis with mitigation actions.

We are looking for a Major Incident Manager with experience in ITIL framework with a good knowledge of the main technologies (cloud, k8s, Grafana, Kibana), problem management, and root cause analysis methodology. We are immersed in a technological transformation becoming a travel-tech company and this role is fundamental to achieving this goal. 

What you will do

  • Monitor and detect problems on the platform and find trends to detect issues proactively. 

  • Communicate the major incidents and manage effectively the coordination of the resolution of those incidents

  • Continuously seek to improve all of the associated processes with inputs from partner teams and internal/external stakeholders

  • Facilitate the problem process in order to investigate the root cause and agree with the teams, on the actions needed in order to prevent other issues or reduce the impact. 

  • Do a follow-up of the tasks agreed.

  • Analyze and suggest monitoring improvements. 

What we are looking for

  • Experience in an Incident Management or Problem Management role

  • Strong technical, logical, analytical, and problem-solving skills. 

  • Maintaining incident logs and processing incident reports for review with upper management 

  • Providing training for technical support teams 

  • Ability to handle and perform in stressful situations

  • Experience in working in a highly distributed, high-transactional-volume working environment

  • Experience in a Scaled Agile organization 

  • Proficiency in Microsoft applications such as Word, PowerPoint, and Excel 

  • Methodical mind 


You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.


As well as an attractive benefits package you will be able to work: 

  • Within an innovative, engaging and multicultural environment.

  • Have the opportunity to build strong and lasting business relationships and friendships from around the world.

  • Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe. 

Return to the list
APPLY NOW
Contracting Manager MadridAPPLY NOW

Home Based - Spain
R-00016024
Full time
Posted 13 Days Ago

Hotelbeds is the World´s Leading Bedbank.

Hotelbeds is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team Hotelbeds, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.


JOB DESCRIPTION:

Based in Madrid, Contracting Manager will be in charge of developing and establishing relationships with the suppliers of the assigned portfolio of the hotels in a specific geographic area.

Accountabilities:

  • Responsible to sign the most competitive rates for Hotelbeds clients in B2B and B2C environment.
  • Negotiate contract renewal conditions such as: rate, inventory, offers, release periods, marketing
  • contributions, overrides, cancellation policy.
  • Monitoring the Performance of each hotel working closely with the YM to ensure competitiveness and availability is not an issue. 
  • Act as the face to face key point contact for accommodation supplier vendors and develop and maintain excellent relationships with them. Assisting in resolving major complaints of our suppliers and clients negotiating the most suitable solution to maintain the good service and relationship with them.
  • Ensure the supplier has a clear understating of Hotelbeds value proposition and marketing tools to maximize and its possibilities such as Marketing packages, Markets and client’s promotions, tools, and new processes, allowing to optimize the income of each hotel.

Profile:

  • Strong influencing and negotiation skills, thriving in the creation and maintenance of successful long-term commercial relationships with suppliers and other stakeholders
  • Experienced with proven ability to deliver results in a fast-paced environment
  • Solid experience in negotiating agreements and conditions with suppliers
  • Proven ability to build strong internal and external relationships with individuals and hotel partners using an open and consultative approach
  • Highly developed communication (both verbal and written) and presentation skills
  • Solid experience and commercial knowledge of the travel & hospitality industries, key competitors, industry issues and related technology
  • Channel managers /Hotel distribution know-how
  • Previous experience of contracting and negotiation suppliers
  • Excellent in Spanish and English language - spoken and written
  • Know-how in the industry
  • Autonomous
  • Excellent interpersonal skills and strong cultural versatility and empathy
  • Passionate about customer satisfaction, with a personal commitment to organizational excellence
  • High values with high standards of personal integrity


You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.


As well as an attractive benefits package you will be able to work: 

  • Within an innovative, engaging and multicultural environment.

  • Have the opportunity to build strong and lasting business relationships and friendships from around the world.

  • Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe. 

Return to the list
APPLY NOW
Compliance ManagerAPPLY NOW

Spain - Mallorca
R-00015929
Full time
Posted 6 Days Ago

Hotelbeds is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team Hotelbeds, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.


JOB DESCRIPTION:

Duties and Responsibilities:

  • Serve as subject matter expert for all compliance and regulatory activities. Eg. Trade Sanctions & Restrictions, Corporate Defense Programs, Investigations, … 
  • Lead the development and execution of all compliance, privacy, security and regulatory strategies. Crisis management lead, Global and Local Legal Counsel coordination,….
  • Develop and implement organizational key results to quantitatively measure the effectiveness of the compliance, regulatory and privacy programs at HB. Risk managements and process function efficiency
  • Advise business teams to ensure that HB´s operations fully comply with applicable regulations. Management and advisory role of ad hoc business projects to ensure compliance in all processes
  • Train and educate employees on compliance and regulatory matters. Develop compliance training materials and execute training plan
  • Maintain strong industry knowledge of regulations, changes and trends that impact the business. 

Soft skills required:

  • Work closely with employees to maintain open and effective communications
  • Excellent presentation skills demonstrated ability to present ideas with clarity, confidence and poise.
  • Strong time management skills for working on multiple projects.  Ability to work on assignments of varying difficulty and complexity, while exercising independent judgment.
  • Resilient.

Minimum Requirements

  • 6-8 year of experience in similar positions or 5-6 years in a relevant international Law firm.
  • Worked for Travel tech/ Payments industry in multinational companies is a plus
  • Languages: Business proficiency in English.


You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.


As well as an attractive benefits package you will be able to work: 

  • Within an innovative, engaging and multicultural environment.

  • Have the opportunity to build strong and lasting business relationships and friendships from around the world.

  • Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe. 

Return to the list
APPLY NOW
Regional Manager Technical SalesAPPLY NOW

Singapore
R-00015991
Full time
Posted 12 Days Ago

Hotelbeds is the World´s Leading Bedbank.

Hotelbeds is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team Hotelbeds, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.


JOB DESCRIPTION:

Role Overview

  • The Regional Manager will be responsible for overseeing the technical evolution in a particular geographical area (sub region) with the objective of maximizing revenue, maintaining and building relationships.
  • RM will manage a team from 6 to 12 people withdifferent roles: TAM and TSE.
  • Regional Managers will not manage accounts dedicating more of their time to coaching their team on business and soft skills during 1 on 1 sessions after ride alongs .
  • RM will interact with key commercial contacts at networks in order to secure agreements and distribution on an annual and regular review basis

Main Tasks

  • Review weekly and monthly performance trends for sub region.
  • Accompany TAM & TSE in account planning, visit preparation and client visits, keeping an observing attitude
  • Mentor the TAM & TSE in both business and soft skills according to each persons need
  • Account planning for next quarter and results monitoring
  • Closing relevant deals being a contact point for clients
  • Lead weekly team meetings between RM and the TAM & TSE to review sub region performance metrics and pipeline

Skills

  • Good command of English. (Spanish an asset)
  • Management experience
  • Excellent knowledge of sales management in a hospitality set up (retailer)
  • Excellent communication. High degree of interpersonal skills and ability to interact at a high level. Dynamic, outgoing personality,self motivated, resourceful, highly independent, innovative, creative with high degree of customer service and result oriented
  • Strong technical background and strong understanding of technical solutions used by the travel trade.
  • Advanced in data analysis
  • Advanced API technology skills


You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.


As well as an attractive benefits package you will be able to work: 

  • Within an innovative, engaging and multicultural environment.

  • Have the opportunity to build strong and lasting business relationships and friendships from around the world.

  • Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe. 

Return to the list
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Head of Global Labor RelationsAPPLY NOW

Spain - Mallorca
R-00016040
Full time
Posted 13 Days Ago

Hotelbeds is the World´s Leading Bedbank.

Hotelbeds is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team Hotelbeds, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.


JOB DESCRIPTION:

Purpose of Role

  • Lead the global Employee and Labor Relation function and team.
  • Design labor strategies for implementation of global initiatives, people plans and policies.
  • Support any People Operation and HRBP activity with strategic insights to employee relation matters.
  • Represent the function and company face to work council, unions, inspections, audits and labor authorities.

Accountabilities

  • Leads any employee relation relevant initiatives from a labor perspective.
  • Analyses, designs, plans and pro actively leads the implementation of any people related cases or projects like people transfers, harmonization of employment conditions from a labor perspective.
  • Oversee from a central labor point of view the implementation of such plans, support the HR Business Partners and HR Operations on upcoming issues and prepare recommendations for mitigations.
  • Partners and provides support to HR business partners and where relevant to other senior managers on the execution and implementation of people related matters.
  • Makes recommendations in line with country legislation and business context.
  • Partners with Legal& Compliance and Tax department on the relevant aspects.
  • Ensures workforce issues are escalated and resolved with root cause analysis and corrective action for all levels of employees and management.
  • Makes sure an appropriate mitigation plan and recommendation to HR BPs and other relevant stakeholders (HR Operations functions or Senior Managers) is in place.
  • Reviews where relevant labor and people relevant communications from a legal perspective
  • Resolves disputes, complaints, grieviances, may work with mediators and arbitrators to determine the conditions of new labor agreements or terminations.
  • Leads and manages the relationship with work councils or any other social commitees (H& S committee).
  • Leads and manages any employee relation or labor relevant audit or inspections, represents the Company face to authorities (incl in some countries face to courts or arbitration bodies).
  • Support internal reporting and budgeting, planning on employee relation matters.
  • Leads and manages the network of external lawyers or other related partners for successful collaboration.
  • Lead and develops the labor relation team.

Skills

  • Influencing and Mediation skills with multinational teams, ideally project management skills.
  • Labor legislation, M& A background, sound understanding of cross-country HR Operations.
  • HCM Systems and Excel advanced.
  • Languages English proficient and desirable one other EMEA language.
  • Sound judgment, dealing with sensitive information.
  • Able to work under time pressure and attention to detail.

Experience

  • Essential – HR Legal and international background with at least 5+ years experience, 2 years with team responsibility demonstrated leadership. Proven experience in a law firm with international exposure is a valuable plus.
  • Solid HR operations background with an understanding of core principles of labor relations, SS, and tax-related fields with exposure in EMEA mainly, exposure to Americas and APAC is definitively an asset.
  • Prior M& A exposure to Due Diligence, having led mid-scope TUPE and related people-related projects and implementation with external providers in several countries are appreciated.
  • Proven track record of having managed consultations on an EMEA/global scale.
  • A Labor law degree, preferrably from Spain but any other country is also welcome always when there is a depth understanding of Spanish labor law.
  • Alternatively Graduate and labor relations or Business Administration.


You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.


As well as an attractive benefits package you will be able to work: 

  • Within an innovative, engaging and multicultural environment.

  • Have the opportunity to build strong and lasting business relationships and friendships from around the world.

  • Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe. 

Return to the list
APPLY NOW
Digital Growth ManagerAPPLY NOW

Spain - Mallorca
R-00016121
Full time
Posted 13 Days Ago

Hotelbeds is the World´s Leading Bedbank.

Hotelbeds is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team Hotelbeds, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.


JOB DESCRIPTION:

We are looking to incorporate a Digital Growth Manager to the Supplier Experience Design & Optimisation team. This role will be based in our Palma Head Office (hybrid: remote + office), the candidate will join an innovative and global team that is responsible to improve the customer experience through process and touchpoint disruption, digitalization and automation, making use of data and emerging technologies to solve novel problems and harness business-wide opportunities.


PRIMARY PURPOSE OF THE POSITION
We are looking for a strong digital/growth profile to ensure the delivery of Hotel Experience & Automation Onboarding, Growth and Churn programs, to drive revenue through digital+ human orchestrated engagement and prioritized opportunities.


We are seeking a creative, proactive, organized and eager-to-learn person ideally with knowledge of the travel industry and preferably accommodation wholesale to be able to also play an instrumental role on the construction of the digital-first commercial and operating model for our hotel partners.


The successful candidate will have the ability and experience in working with multiple stakeholders at various levels of influence and both from Commercial and Operations backgrounds, as well as with an outstanding internal Data & Automation team. This is an exciting opportunity for someone who thrives on challenges, gets to learn on new technologies and methods to solve complex problems for the first time and can have both a detailed and 10k foot view of initiatives, programs and roadmap.

If selected to fill this job vacancy, you will work closely with the wider Customer Experience & Automation team, as well as working collaboratively with the Commercial and Operations functions, as well as liaising with Product Management teams.

RESPONSIBILITIES

  • Define the existing hotels (excluding acquisition) growth and churn prevention strategy in conjunction with Digital Sourcing and Operations, using the tactics and channels with a fundamental usage of automation to respond to each persona specific needs, reach established business targets and objectives.

  • Be accountable for the execution of all global growth and churn prevention programs and activities, working together with the wider Supplier Experience Design & Optimisation, combining hands-on work with knowledge sharing and supporting Specialist-level profiles in the team.

  • Monitor and optimise all global growth and churn prevention activities to ensure on-time delivery, cost-efficiency, highest quality standards and the highest ROI.

  • Capture Hotel (Customer/User), Digital Sourcing and Operations feedback to find opportunities to automate and digitalise manual business processes related to hotel growth increasing their efficiency and effectiveness.

  • Collaborate with peer areas of Digital Acquisition & Automation and Client Experience Design & Optimisation to share best practices and create synergies.

  • Align objectives, technology &  processes to develop the solutions to support the Growth/Recovery Programs Strategy.

  • Co-design with Digital Sourcing area the Digital-first CX model and growth and retention automated programs to achieve business goals.

ESSENTIAL SKILLS

  • At least 5 years’ experience in a Growth role, with responsibilities on revenue maximization and churn reduction

  • Proficient in digital engagement platforms (ideally Marketo and Salesforce)

  • Experience in multichannel engagement programs (including e-mail, social media, web, webinars, mobile etc.)

  • Experience in conversion rate optimization tactics and tools

  • Knowledgeable of customer-centric design methodologies, Agile and Lean

  • Writing and copy-editing experience with ability to work collaboratively with an in-house content team

  • Excellent presentation and negotiation skills with audiences of varied level of seniority

  • Strong communicator with great verbal and written skills both in Spanish and English

  • A genuine interest and experience in the hotel and accommodation/travel industry

  • Exceptional attention to detail, project management skills and program management and strategy definition

  • Strong computer and organizational skills, including advanced Excel and PowerPoint skills

  • Highly professional work ethic and outcome/delivery oriented


You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.


As well as an attractive benefits package you will be able to work: 

  • Within an innovative, engaging and multicultural environment.

  • Have the opportunity to build strong and lasting business relationships and friendships from around the world.

  • Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe. 

Return to the list
APPLY NOW
Platform Engineer - KafkaAPPLY NOW

Home Based - Spain
R-00016140
Full time
Posted 13 Days Ago

Hotelbeds is the World´s Leading Bedbank.

Hotelbeds is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team Hotelbeds, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.


JOB DESCRIPTION:

As a platform engineer, you will be responsible for the design, implementation, and maintenance of the company' s technological infrastructure. You will be part of a full stack team whose objective will be to automate the service so that it can be consumed as code.

What you’ll do

  • Define service Topology

  • Guarantee the security of the service

  • Guarantee the availability of the service

  • Automate the service and provide it as code

  • Propose new technical solutions (From architecture to implementation)

  • Evolve actual technical solutions

  • Be part of the 24x7 OnCall team

What you’ll bring

  • Strong knowledge in Apache Kafka

  • Knowledge in SQL & NoSQL databases

  • Experience in Cloud Providers (AWS & GCP preferably).

  • Experience in IAC (Terraform, Ansible, Packer, CI/CD…)

  • Experience on Kubernetes

  • Experience in Linux systems administration

  • Technical reference and leadership abilities

  • Strong technical, logical, analytical, and problem-solving skills

  • Team player with an agile mind-set

  • Able to work under pressure and with shifting priorities


You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.


As well as an attractive benefits package you will be able to work: 

  • Within an innovative, engaging and multicultural environment.

  • Have the opportunity to build strong and lasting business relationships and friendships from around the world.

  • Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe. 

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Head of Tax AmericasAPPLY NOW

Home Based - Florida
R-00016197
Full time
Posted 13 Days Ago

Hotelbeds is the World´s Leading Bedbank.

Hotelbeds is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team Hotelbeds, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.


JOB DESCRIPTION:

This role exists to provide a tax advisory and compliance leadership role for all Hotelbeds entities in the Americas (principally, the USA, Canada, Mexico, Brazil, Colombia, Costa Rica, the Dominican Republic & Argentina) region.

  • Leadership of the Americas tax team to ensure the effective and efficient delivery of tax compliance, controls and advisory services in connection with legislation and the Hotelbeds business strategy and objectives. This will be achieved by ensuring the timely and accurate submission of indirect (state, sales and use taxes and GST/VAT) and direct tax (Federal and state tax) returns and associated filings, the timely payment of tax liabilities, tax risk mitigation and management and business advisory.

  • Leadership for tax audit matters raised by tax authorities across the Americas region, particularly in the USA given the different levels (multiple US States and Federal) of authorities. This includes coordination and management of external advisers and recommendations to senior management on how tax matters arising should be handled.

  • To proactively provide direct and indirect tax advice and consultancy to the business, functional teams and senior management to ensure the awareness of tax matters, the mitigation and management of tax risk and tax planning opportunities that may arise due to commercial opportunities. Specific emphasis on Hotelbeds strategic initiatives with large OTAs and big technology groups.

  • It is essential and non-negotiable to ensure that Hotelbeds entities comply with all relevant tax compliance rules, regulations and filing/payment requirements.

  • Leadership of the Americas tax team to ensure the professional development of team members and delivery of objectives.

  • Senior member of the Hotelbeds tax team, providing management of group tax members and supporting/advising the Director of Tax.

Requirements

  • Experience in working with legal documents and interact with the company` s internal attorneys and external counsels. 
  • Ability to work independently and productively.
  • Able to communicate complex tax issues clearly and concisely, in a manner targeted at a wide range of different audiences
  • Proven ability to connect the dots across operating functions
  • Excellent problem-solving skills
  • Team management experience. Team player with excellent coaching, motivation and team member development skills.
  • Strong communication (written and verbal) and interpersonal skills.
  • Strong communication skills with fluency in English. Other European language highly desirable.

Experience

  • + 8 years of experience in a multinational tax environment, Big 4 / Top law firm experience.
  • Travel industry experience highly attractive.
  • Excellent and detailed knowledge of the US Federal and state tax systems and legislation together with high levels of experience of liaising with the tax authorities and similar regulators
  • Detailed experience of working with external tax advisors and delivering practical solutions
  • Working knowledge of other tax systems (Spain and the UK)

Qualifications

  • Undergraduate degree essential
  • Professional accountancy/tax qualification or Master in Taxation essential.


You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.


As well as an attractive benefits package you will be able to work: 

  • Within an innovative, engaging and multicultural environment.

  • Have the opportunity to build strong and lasting business relationships and friendships from around the world.

  • Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe. 

Return to the list
APPLY NOW