Careers at
Hotelbeds
Like what you see? Then check out our current opportunities.
Careers at
Hotelbeds
Like what you see? Then check out our current opportunities.
Hotelbeds is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team Hotelbeds, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.
As the face of Hotelbeds to our suppliers, you will develop strong relationships with our suppliers for a defined portfolio of hotels within a specific geographic area.
Responsibilities:
• Lead the contracting process with our clients in a B2B and B2C environment, focused on signing the most competitive rates for Hotelbeds.
• Negotiate contract renewal conditions such as: rate, inventory, offers, release periods, marketing contributions, overrides, cancellation policy.
• Monitor the Performance of each hotel working closely with the Yield Manager to ensure competitiveness and availability is not an issue.
• Act as the face-to-face key point contact for accommodation supplier vendors and develop and maintain excellent relationships with them.
• Support the resolution of major supplier or client complaints, negotiating the most suitable solution to maintain good service and a positive relationship with them.
• Ensure the supplier has a clear understating of Hotelbeds value proposition and marketing tools to optimize the income of each hotel.
You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.
As well as an attractive benefits package you will be able to work:
Within an innovative, engaging and multicultural environment.
Have the opportunity to build strong and lasting business relationships and friendships from around the world.
Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.
Hotelbeds is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team Hotelbeds, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.
Italian speaking is a plus
You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.
As well as an attractive benefits package you will be able to work:
Within an innovative, engaging and multicultural environment.
Have the opportunity to build strong and lasting business relationships and friendships from around the world.
Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.
Hotelbeds is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team Hotelbeds, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.
Job Description
The Technical Account Manager is responsible for B2B integrations with hospitality services suppliers (chains, bedbanks, platforms, etc) as well as managing their business-as-usual connectivity projects at technical level.
In addition to proactive supplier and relationship management, you will serve as an escalation point for issues that impact the supplier success by effectively fielding and working closely with the engineering and commercial teams to resolve cases or proactively identify improvements, optimizing their feeds.
The role combines technical background with analytics and business implications, working on implementing new solutions / defining technical requirements / improvements along to IT / Product Management / Commercial teams / Suppliers.
Main Responsibilities:
Requirements:
Skills
Experience
Qualifications
Key Challenges
You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.
As well as an attractive benefits package you will be able to work:
You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.
As well as an attractive benefits package you will be able to work:
Within an innovative, engaging and multicultural environment.
Have the opportunity to build strong and lasting business relationships and friendships from around the world.
Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.
Hotelbeds is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team Hotelbeds, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.
Working as part of a high-performing, collaborative commercial team, you will continually enhance the competitiveness and availability for sale of the product across an assigned portfolio of hotels to optimize overall performance.
Responsibilities:
- Renegotiate contracting conditions with our hotel suppliers, to maximize availability, offers, best available rates & loading with the maximum level of system expertise the commercial conditions.
- Apply specific actions on the product and give the right priorities always driven by the data provided on the company dashboards.
- Obtain new offers and extra availability directly loaded in the system by the supplier.
- Partner internally with the Contracting Manager to achieve a high-quality collaboration, sharing information, strategies and by driving high levels of efficiency.
- Proactively manage contact with assigned hotel suppliers daily.
Requirements:
Strong influencing and negotiation skills, thriving in the creation and maintenance of successful long-term commercial relationships with suppliers and other stakeholders.
Experienced with proven ability to deliver results in a fast-paced environment.
Solid experience in negotiating agreements and conditions with suppliers.
Proven ability to build strong internal and external relationships with individuals and hotel partners using an open and consultative approach.
Highly developed communication (both verbal and written) and presentation skills.
Solid experience and commercial knowledge of the travel & hospitality industries, key competitors, industry issues and related technology.
You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.
As well as an attractive benefits package you will be able to work:
Within an innovative, engaging and multicultural environment.
Have the opportunity to build strong and lasting business relationships and friendships from around the world.
Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.
Hotelbeds is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team Hotelbeds, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.
We are looking for a journey automation architect to Develop effective, scalable digital automation programs to support business goals throughout the customer journey using the relevant tactics and technologies to orchestrate the customer experience touchpoints across channels.
We are seeking a creative, proactive, organized, and eager-to-learn person ideally with knowledge of the travel industry and preferably accommodation wholesale to be able to also play an instrumental role on the definition of the customer journey and automation programs.
The successful candidate will have the ability and experience in working with multiple stakeholders at various levels of influence and both from IT and Business backgrounds. This is an exciting opportunity for someone who thrives on challenges, gets to learn on new technologies and methods to solve complex problems for the first time and can have both a detailed and 10k foot view of initiatives, programs, and roadmap.
If selected to fill this job vacancy, you will work closely with the wider Customer Experience & Automation team, as well as working collaboratively with the Marketing, Sales, Sourcing, Operations and Product Management teams.
RESPONSIBILITIES
CANDIDATE PROFILE
You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.
As well as an attractive benefits package you will be able to work:
Within an innovative, engaging and multicultural environment.
Have the opportunity to build strong and lasting business relationships and friendships from around the world.
Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.
Hotelbeds is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team Hotelbeds, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.
Who are we?
Roiback is a leading company focused on developing online solutions for hotel chains and independent hotels. We have been working for more than 5 years in the ecommerce sector ...
Purpose of the role
Be part of a team responsible for the architecture and technical delivery of the enterprise software product.
We are empowering software development and creating higher quality code by using the latest technologies and toolsets. We are excited about using data to make decisions, we are bringing big data and analysis to software development.
We are on the cutting edge of software development, and we innovate improvements on the newest technologies. We want people who are adaptable and can learn new things, and can use new ideas and concepts to solve business problems.
Key responsibilities
You will be part of a team responsible for the architecture and technical delivery of the enterprise software product.
We are empowering software development and creating higher quality code by using the latest technologies and toolsets. We are excited about using data to make decisions, we are bringing big data and analysis to software development.
We are on the cutting edge of software development, and we innovate improvements on the newest technologies. We want people who are adaptable and can learn new things, and can use new ideas and concepts to solve business problems.
How can you help us?
We are seeking for a great software architect to be part of our architecture team in Palma, please apply only if you think you can help us in the following ways:
What do we require?
What can we offer you?
You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.
As well as an attractive benefits package you will be able to work:
Within an innovative, engaging and multicultural environment.
Have the opportunity to build strong and lasting business relationships and friendships from around the world.
Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.
Hotelbeds is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team Hotelbeds, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.
Responsibilities:
Lead a wide variety of Web projects through the different phases: Definition, Planning, Execution and going Live
Understand the client needs and requirements gathering
Communicate the project plan to manage the client expectations
Work closely with a cross functional development team. You will collaborate with UI designers, front-end and back-end developers
Translate project plan into user stories and features
Create good User Stories (INVEST) and communication skills to lead guarantees the Product Backlog Refinement meetings
Monitor and send reports and give visibility to stakeholders about the project status
Answering your team' s questions during the implementation of the web project
Commitment to building high quality products and services
Coordinate going live process of the websites of our hotel chains
Requirements:
Command in Spanish and English at conversation level. Other languages will be valued.
One of your motivations for joining our team is to create and develop a leading and differentiating product within the tourism industry. We want you to want to play a fundamental role in our project and to have a clear understanding only available to the best teams.
You have good negotiation skills. Likewise, your ability to make stakeholders understand your priorities is superlative, as is your ability to manage situations in which not all the work can be delivered immediately.
You are an empathetic person, no one would say that you are domineering with your colleagues, but not a weak person either.
You can cope with technical stories within your backlog. In turn, you commit to resolving technical debt while prioritizing architectural elements on a regular basis.
You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.
As well as an attractive benefits package you will be able to work:
Within an innovative, engaging and multicultural environment.
Have the opportunity to build strong and lasting business relationships and friendships from around the world.
Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.
Hotelbeds is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team Hotelbeds, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.
Working as part of a high-performing, collaborative commercial team, you will continually enhance the competitiveness and availability for sale of the product across an assigned portfolio of hotels to optimize overall performance.
Responsibilities:
- Renegotiate contracting conditions with our hotel suppliers, to maximize availability, offers, best available rates & loading with the maximum level of system expertise the commercial conditions.
- Apply specific actions on the product and give the right priorities always driven by the data provided on the company dashboards.
- Obtain new offers and extra availability directly loaded in the system by the supplier.
- Partner internally with the Contracting Manager to achieve a high-quality collaboration, sharing information, strategies and by driving high levels of efficiency.
- Proactively manage contact with assigned hotel suppliers daily.
You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.
As well as an attractive benefits package you will be able to work:
Within an innovative, engaging and multicultural environment.
Have the opportunity to build strong and lasting business relationships and friendships from around the world.
Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.
Hotelbeds is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team Hotelbeds, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.
We are looking for Health & Safety Quality Auditor to join our team.
Requirements:
Facilitate the supplier Audit needs to the H& S platform for the region.
Ensure that data collected in the H& S platform provides reliable information and knowledge in the form of reports to clients and also internally.
Update the status of procedures, clients' wish lists, bugs and enhancements.
Plan and undertake on site audits to ensure coverage targets are met when feasible for No Response cases.
Lead the central management tasks assigned such as customer relationship, third party partner relationship, hotel chains, incidences management, reporting, target follow up, etc.
Qualifications :
Professional Proficiency in English.
Self-starter with good organizational skills and with the ability to prioritize tasks.
Effective stakeholder management.
Good command of Excel (especially Pivot Tables and formulas such as VLookup, etc).
You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.
As well as an attractive benefits package you will be able to work:
Within an innovative, engaging and multicultural environment.
Have the opportunity to build strong and lasting business relationships and friendships from around the world.
Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.
Hotelbeds is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team Hotelbeds, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.
We are looking for IT Contract Manager Support to join our team.
This role is responsible for planning, directing, and implementing small-medium IT contracts lifecycle.
Responsibilities:
Ensures that contracts are signed in time and with the best possible quality-price, helping achieve the goals of functions. Also execute the operation of the procurement operations related with mobile telephony, ensuring a cost control and an effective delivery service.
Management of the contract lifecycle including contract management, contract negotiation and preparation of purchase orders, following the process and standards of the company.
Keep a close and productive relationship with internal (functions) end external (suppliers) to find possible improvement and synergies.
Keep the operational lifecycle of the mobile telephony of the company, including purchasing mobiles and managing lines.
Requirements:
Financial acumen with critical thinking.
Self-organizing – results focused to surpass targets.
Good level of English and Spanish (written and oral).
Excellent communication skills for internal and external stakeholders.
Negotiation skills.
Professional with strong personal Integrity and transparency.
Project management skills.
Aptitude for technology.
Experience in related field.
Desirable some experience in managing contracts.
Desirable experience negotiating contracts and developing negotiations strategies.
Experience coordinating different areas of the organization to drive results.
Exposure managing financial and technological basic concepts.
Relevant degree qualification.
You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.
As well as an attractive benefits package you will be able to work:
Within an innovative, engaging and multicultural environment.
Have the opportunity to build strong and lasting business relationships and friendships from around the world.
Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.