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Hotelbeds

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147 jobs found
Senior Product Manager
Spain - Mallorca
Posted 30+ Days Ago
R-00017118

Client Operations Executive
Brazil - Jundiai
Posted 30+ Days Ago
R-00017469

Senior Legal Advisor Litigation & Insurance
Spain - Mallorca
Posted 30+ Days Ago
R-00017324

Product Owner
Mallorca - Roiback
Posted 30+ Days Ago
R-00017280

Destination Sales Executive
Spain - Mallorca
Posted 30+ Days Ago
R-00017224

IT Compliance Manager
Spain - Mallorca
Posted 27 Days Ago
R-00017315

Key Account Manager
Home Based - Colombia
Posted 30+ Days Ago
R-00017265

Excellence Support Agent
Spain - Mallorca
Posted 30+ Days Ago
R-00015817

First Line Risk Business Analyst
Home Based - Mallorca
Posted 30+ Days Ago
R-00017243

System Administrator
Spain - Valencia
Posted 30+ Days Ago
R-00016492

Senior Product ManagerAPPLY NOW

Spain - Mallorca
R-00017118
Full time
Posted 30+ Days Ago

Hotelbeds is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team Hotelbeds, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.


JOB DESCRIPTION:

We are looking for highly experienced senior product manager to join our finance product team. The successful candidate will be part of a talented team of product managers with the mission of defining and owning the Salesforce product roadmap. We are looking for a natural product leader with drive and firm will to bring value to Hotelbeds. Agility, adaptability, determination, resilience, communication and relational skills, analytical skills are the key success factors for this role.
  
Job Responsibilities

  • Actively participate and define in collaboration with the Product Director and Salesforce team the product strategy, in alignment with the company priorities and stakeholders.

  • Own the product roadmap and lead the development of the product strategy implementation, be functional or technically related, owning and defining the product roadmap in close collaboration of the group of product managers and business owners.

  • Communicate, align, evangelize about the product roadmap. Manage changes and new arising priorities with the different stakeholders. Excellent leadership skills, ensuring strong communication channels, giving clarity, motivation, and direction to the team throughout the engagement.

  • Be an active participant and continuously seek improvement in the ways of working. Focus business teams in value to Hotelbeds by understanding the opportunities and problems to solve, and work with Technology roles to define the best scalable, efficient, and reliable solutions that improve our business processes.

  • Lead the discovery of new opportunities for the Salesforce community. Inspire and lead by example to collaboratively identify, qualify and quantify and prioritize new opportunities and needs on the finance area that bring improved operational efficiencies.

  • Work with the different business units and educate.

  • Measure and report performance of outcomes shipped, define, and generate agreement on Salesforce product Objective Key Results.

  • You will be working closely with the Engineering teams to translate your product vision into implementation: set priorities and define requirements, partnering with design and engineering to develop, deploy, measure, and refine new features.

Requirements:

  • 5+ years of software product management experience.

  • 5+ years of owning a software product roadmap that requires coordination with multiple engineering, services, and sales teams.

  • 5+ years of experience as an agile product owner – defining and accepting work at the team level each development cycle. Prior experience with B2B product development is a plus.

  • Post-graduate education: Bachelor or Master in Computer Science, Economics, or a related degree.

  • English excellent written and verbal communication skills including creation and delivery of effective presentations. Spanish is desirable.

  • Experience validating and quantifying impact of new features through design of effective metrics and tests.

  • Strong project management skills.

  • Very high customer orientation


You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.


As well as an attractive benefits package you will be able to work: 

  • Within an innovative, engaging and multicultural environment.

  • Have the opportunity to build strong and lasting business relationships and friendships from around the world.

  • Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe. 

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Client Operations ExecutiveAPPLY NOW

Brazil - Jundiai
R-00017469
Full time
Posted 30+ Days Ago

Hotelbeds is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team Hotelbeds, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.


JOB DESCRIPTION:

The main purpose of the role is to assist clients (TTOO, Travel Agencies, and final customers) with any requirement, contact with suppliers, and managing bookings according to Operations Department standards and processes, in order to cover and solve the needs of the clients in the most efficient way.

This position requires dynamic, customer-focused service professionals that possess excellent verbal and written communication and interpersonal skills demonstrated by a passion for providing outstanding customer service. Creative thinking and the ability to enthusiastically communicate with clients on every inbound call consistently are necessary. Support is provided by telephone and email, in conjunction with front and back office computer applications, as well as Microsoft Office.

This role is responsible for assisting clients (Hotelbeds, Bedsonline) on operational requests relative to their bookings (Pre arrival, On the spot, Post travel), accordingly to our service deadlines/quality guidelines/protocols, in order to solve the needs of the clients in the most efficient way (promptly and accurately) which promote a high performing service culture and an outstanding customer experience aiming for first contact resolution and customer satisfaction

If you consider yourself someone who excels at customer service, communication, and creative thinking, then apply today!

ACCOUNTABILITIES

  • Enthusiastically engaging each caller and representing Hotelbeds in a highly professional manner

  • Successfully and accurately answering client questions and providing appropriate additional information

  • Capturing accurate and legible documentation on all call activity in the Back Office system as required

  • Respond rapidly and accurately to on-line/email requests for information

  • Monitor bookings for processing of reservations, special requests, amendments, and cancellations

  • Escalate issues in accordance with Contact Center guidelines when necessary

  • Consistently maintaining departmental standards for quality

  • Achieving defined Service Level Agreements and Key Performance Indicator goals

  • Responsible to meet all company policies and procedures

  • Responsible to follow schedule and schedule changes based on call volume

REQUIRED KNOWLEDGE/SKILLS/ABILITIES

  • Strong customer service and listening skills

  • Languages preferred English, Portuguese

  • Demonstrated strengths in verbal and written communication skills including appropriate grammar and punctuation

  • Persistent in ensuring issues are resolved accurately, effectively, and timely

  • Ability to clearly and effectively maintain and update online documentation

  • Ability to follow precise directions consistently without continuous supervision

  • Detail-oriented and flexible


You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.


As well as an attractive benefits package you will be able to work: 

  • Within an innovative, engaging and multicultural environment.

  • Have the opportunity to build strong and lasting business relationships and friendships from around the world.

  • Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe. 

Return to the list
APPLY NOW
Senior Legal Advisor Litigation & InsuranceAPPLY NOW

Spain - Mallorca
R-00017324
Full time
Posted 30+ Days Ago

Hotelbeds is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team Hotelbeds, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.


JOB DESCRIPTION:

Reporting to the Head of Litigation & Insurance, this senior role is responsible for providing advice and support to all areas of the business worldwide on litigation and insurance related matters.

Litigation: Coordination of Litigation matters on a worldwide basis individually and in coordination with external advisors where required. Litigation matters concern pure Court cases (Civil, Criminal and Administrative), extrajudicial disputes with clients and suppliers regarding contracts execution and performance, advice on Credit Management & Collections matters (such as review of client financial agreements, corporate and bank guarantees, etc.) and support to Operations team on consumer law, complaints and protocols.

Insurance: In collaboration with insurance brokers, dealing and arranging all business risk insurance policies with adequate covers and limits to be in place across hotelbeds worldwide and reviewing commercial contract provisions related to insurance and contractual liability. It also requires reporting, coordinating and monitoring claims covered under insurance policies, defining appropriate strategies to limit hotelbeds’ exposure.

Responsibilities

  • Coordination and guidance to all business divisions within hotelbeds worldwide in disputes and litigation related matters, while ensuring proper reporting by either providing legal advice on a direct basis to the relevant stakeholders or through local lawyers in the applicable jurisdictions.

  • Supporting and advising the Credit Management team in relation to Financial Agreements and related documentation (including Bank and Corporate Guarantees and Letters of Credit).

  • Coordination with insurers and insurance brokers to ensure proper management of the Group’s Business Risk Insurance Programme and its renewal.

  • Coordination and advice relevant stakeholders (Operations / Communications / Marketing / Sourcing / Sales / IT Product / BTB) on the agreed actions and defining scalable processes/protocols when possible to ensure we take decisions within the legal safe side and prevent potential issues.


You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.


As well as an attractive benefits package you will be able to work: 

  • Within an innovative, engaging and multicultural environment.

  • Have the opportunity to build strong and lasting business relationships and friendships from around the world.

  • Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe. 

Return to the list
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Product OwnerAPPLY NOW

Mallorca - Roiback
R-00017280
Full time
Posted 30+ Days Ago

Hotelbeds is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team Hotelbeds, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.


JOB DESCRIPTION:

We are looking for a good Product Owner to join our team. We will be happy to receive your CV if you can help us develop the following tasks:

  • You are committed to working in an Agile environment and understand the responsibilities of a Product Owner (and what your responsibilities are NOT).

  • You have experience creating good User Stories (INVEST) and outstanding communication skills to lead guarantees the Product Backlog Refinement meetings.

  • Responsible for backlog, prioritization of the product epics and execution of relevant features in the roadmap.

  • You know in depth the logic of online tourism business, especially the area of​​accommodation, which allows you to prioritize with judgment. You know perfectly the meaning of the following terms: PMS, CRS, CMS, Booking Engine.

  • You are able to send reports and give visibility to stakeholders, using Agile tools.

  • You love answering your team' s questions during the construction phase of the product.

  • You are committed to building high quality products and services.

Which are the requirements?

  • Proficiency in Spanish and English at the conversation level. Other languages ​​will be assessed.

  • Have experience in product management in web environment (requirements, use cases, mock-ups, manuals...)

  • Have demonstrated experience in product testing and product roll-out.

  • Be familiar with infrastructure technology and development cycle.

  • One of your motivations to join our team is to create and develop a leading and differentiating product within the tourism industry. We want you to play a fundamental role in our project and have a clear understanding only within the reach of the best teams.

  • You have good negotiation skills. Also, your ability to make stakeholders understand the priorities is superlative, as well as the ability to manage situations in which not all work can be delivered immediately.

  • You are an empathic person, nobody would say that you are dominant with your companions, but not a weak person either.

  • You can deal with technical stories within your backlog. In turn, you commit to solve the technical debt while prioritizing architectural elements periodically.

What other knowledge would be desirable?

  • You should have at least 3 of the following skills:

  • Leadership and teamwork skills.

  • Participation in external integrations booking engines, traffic  reports.

  • Sensitivity to the Cross-Browser and the usability requirements.

  • Knowledge in mobile web developments and mobile apps.

  • Knowledge of multilingual and multi-currency websites and applications.

  • Knowledge of booking engines


You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.


As well as an attractive benefits package you will be able to work: 

  • Within an innovative, engaging and multicultural environment.

  • Have the opportunity to build strong and lasting business relationships and friendships from around the world.

  • Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe. 

Return to the list
APPLY NOW
Destination Sales ExecutiveAPPLY NOW

Spain - Mallorca
R-00017224
Full time
Posted 30+ Days Ago

Hotelbeds is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team Hotelbeds, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.


JOB DESCRIPTION:

We are looking for a good Product Owner to join our team. 
This role is responsible to support the Regional Destination Sales Manager’s function and manage close relationships with sourcing teams on behalf specific Accounts ensuring the product is offered with the best conditions on rate and inventory, being able to analyze and optimize products in collaboration with sourcing front line and other areas needed (H& S, Contents, Data Tools management)

Responsibilities:

  • Expand hotel portfolio for Strategic Accounts, deep destination portfolio knowledge, identifying new opportunities, and coordinate with Sourcing Front line teams.

  • Give clear guidelines to sourcing teams on Strategic Accounts to support the negotiation and contracting of rates , special offers, allocation, release periods, exclusive tailor conditions, terms and conditions for hotels, ensuring the best available rates and availability.

  • Follow up of sales performance analyzing weekly product/sales reports to identify market trends and revenue/room nights growth opportunities or incidences. Explain performance of the portfolio/destination when needed leveraging available production data and market insight

  • Recurring briefings to main sourcing teams to update client’s strategy, sales, improvements and get the engagement with Sourcing local teams

  • Support DSM to have the correct data to optimize Client’s portfolio.

  • Development of Campaigns & Tailor contracting Initiatives

Requirements:

  • Minimum 2 years of experience in similar level required.

  • Fluent English & Spanish is mandatory.

  • Data Analysis and fluent tools knowledge: MS Office: advanced level Atlas: Medium level Salesforce: High level Tableau: Medium Level.

  • Experience in market trends and product knowledge in Similar position.

  • Ability to identify, highlight and prioritize opportunities within the markets and clients and communicate sourcing accordingly.

  • Passionate about customer satisfaction, with a personal commitment to organizational excellence.

  • Higher degree in Tourism, Economics or similar is a plus.


You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.


As well as an attractive benefits package you will be able to work: 

  • Within an innovative, engaging and multicultural environment.

  • Have the opportunity to build strong and lasting business relationships and friendships from around the world.

  • Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe. 

Return to the list
APPLY NOW
IT Compliance ManagerAPPLY NOW

Spain - Mallorca
R-00017315
Full time
Posted 27 Days Ago

Hotelbeds is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team Hotelbeds, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.


JOB DESCRIPTION:

  • Review IT activities to measure compliance with policies and procedures and undertake enforcement as needed. Support the HBG compliance team during internal investigations.

  • Create ‘best practice’ guidance for managers and employees  and develop and deliver employee training and awareness plans for IT Compliance and Data Protection.

  • Support HBG management in overseeing IT controls, particularly management of system access across HBG platforms.

  • Support Internal Audit during IT application reviews, ensuring adequacy and efficiency of operating, security, compliance and financial procedures established for IT control purposes

  • Monitor, assess, analyze and verify compliance with applicable data protection laws, including the regulation and internal data protection policies.

  • Support the HBG fraud teams (credit card fraud, phising fraud, social engineering fraud etc.) and provide guidance and advice on IT related matters.

  • Ensure Hotelbeds’ Compliance with Data Protection Regulation

  • Ensure Hotelbeds’ Compliance with PCI-DSS Standards

  • Own the (IT) Compliance set of policies and controls to support information security

  • Support Hotelbeds Management in ensuring that IT Controls are properly designed and operate effectively to minimize risk of error, data loss, data leak or fraud

  • Serve as a contact point in regards of Compliance requests coming from 3rd parties (Suppliers, Customers, Stakeholders)


You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.


As well as an attractive benefits package you will be able to work: 

  • Within an innovative, engaging and multicultural environment.

  • Have the opportunity to build strong and lasting business relationships and friendships from around the world.

  • Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe. 

Return to the list
APPLY NOW
Key Account ManagerAPPLY NOW

Home Based - Colombia
R-00017265
Full time
Posted 30+ Days Ago

Hotelbeds is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team Hotelbeds, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.


JOB DESCRIPTION:

The Key Account Manager is responsible for new account acquisition and sales growth in their assigned territory. The candidate is expected to work remotely (home based). The position is 100% sales oriented and will provide an important contribution to the expansion and distribution of the Bedsonline booking model in the Mexico market. Candidates are expected to close high volume contracts with market leaders in the retail travel arena. Previous sales experience at the key account level is a must.

KEY RESPONSIBILITIES

  • Reach the yearly set revenue goals for the sales territory
  • Reach the yearly set number of travel agencies that book with the company
  • The territories have between 150-215 accounts according to yearly/quarterly/monthly and weekly goals set by head-office and Country director.
  • Attend and represent the company at various trade shows, tourist board, and other industry related events as per the approval and instructions of head-office and country director.
  • Develop and maintain excellent relationships with regional management of all Preferred Accounts (as per annual agreements for such accounts signed by head-office)
  • Provide head-office and country director relevant local market trends, news, competitive and economic information in a timely fashion
  • Submit weekly activity reports as per company instructions to head-office and country director.
  • Manage and/or relay all known customer service and product issues in a timely manner to appropriate head-office staff members for prompt follow up.
  • Adhere to and submit all monthly expenses based on budgets and reporting guidelines as set by head office.
  • Submit quarterly travel and sales call schedules as per guidelines issued by head-office and country director and follow up with applicable changes on a timely basis.
  • On-site sales calls and training sessions may require overnight stays, travel out of state and use of own vehicle.

CANDIDATE PROFILE. REQUIREMENTS/SKILLS

  • Possess strong presentation, negotiation, and closing skills.
  • Knowledge of CRM base tools such as Salesforce
  • Experience in developing and executing territory sales strategies.
  • Possess proven analytical/problem-solving solutions for the customer and the company.
  • Must present and communicate in a professional manner.
  • Excellent verbal and written communication skills.
  • Must be organized with good time management skills.
  • Computer proficiency in Windows and Microsoft applications.
  • Must be self-motivated and able to work independently to meet or exceed goals.
  • Travel industry experience, a must.

QUALIFICATIONS:

  • Bachelor’s Degree in Business, Marketing, Sales, Tourism, or related field preferred.
  • Minimum 2 years travel agent facing B2B sales and a proven track record of success.
  • Must be able to read and speak English well enough to communicate, respond to questions, and conduct training.
  • Extensive systems and reporting knowledge.
  • Strong excel and report analysis required.
  • Self- Sufficient and outside the box thinker.
  • Valid Driver’s License  and reliable vehicle.

WORKING CONDITIONS

  • Travel required – 20-50% of the time
  • Able to work remotely and in an office environment.
  • Able to work independently and as part of a team.


You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.


As well as an attractive benefits package you will be able to work: 

  • Within an innovative, engaging and multicultural environment.

  • Have the opportunity to build strong and lasting business relationships and friendships from around the world.

  • Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe. 

Return to the list
APPLY NOW
Excellence Support AgentAPPLY NOW

Spain - Mallorca
R-00015817
Full time
Posted 30+ Days Ago

Hotelbeds is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team Hotelbeds, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.


JOB DESCRIPTION:

What you will do:

  • Supporting all Sourcing team questions, doubts, and issues, and redirect them to the proper team to fix the issue and translate into new sales.

  • Compliance & Coordination with the Quality Manager and with other operational departments you work with the feedback received and improve our Supplier´s satisfaction.

  • Marketing, finance, and override management to support the Head of Sourcing, and generating reports.

  • Product displays reviews and web page positioning follow up and control.

What we expect from you:

  • Graduate in Tourism or related business.

  • General knowledge about Salesforce, Tableau & Atlas.

  • Fluent English is a must. Other languages are a plus.

  • Specific Customer service industry knowledge and experience.

  • Ability to adapt to changes.


You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.


As well as an attractive benefits package you will be able to work: 

  • Within an innovative, engaging and multicultural environment.

  • Have the opportunity to build strong and lasting business relationships and friendships from around the world.

  • Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe. 

Return to the list
APPLY NOW
First Line Risk Business AnalystAPPLY NOW

Home Based - Mallorca
R-00017243
Full time
Posted 30+ Days Ago

Hotelbeds is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team Hotelbeds, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.


JOB DESCRIPTION:

At a glance:

The First Line Risk Business Analyst will communicate and collaborate with internal customers to identify and capture the risks and interpret and translate them into actionable plans to solve them, assess the impact of the risk and assist with the development of the risk mitigation plans, trainings, communication plans and post implementation risk avoidance monitoring, report to the Delivery function management the progress on the risk mitigation plans, collaborate with Hotelbeds Compliance Team, understanding company’s policies and providing updates and manage stakeholder alignment and communication at various levels across multiple business areas.

As part of the First Line Risk function, you will:

•            Liaise, negotiate and make decisions with business and technical stakeholders across all Hotelbeds’ businesses and areas to identify and capture the risks and interpret and translate them into actionable plans to solve them.

•            Be able to understand and interpret risk policies and break these down into efficient processes and monitoring metrics, whilst working on multiple projects across Hotelbeds’ multicultural teams and multiple businesses.

•            Contribute decisively to build and manage a sound risk management framework where the key risks mitigation actions are planned, followed up and reported frequently.

•            Generate, analyze and report the key metrics that will allow Hotelbeds ensure the defined policies and processes are followed.

•            Work in a fast-paced environment with an engaged global team, whilst having great attention to detail and be results driven to deliver a great risk management framework.

Skills & Qualification:

•            2+ years Business Analyst or Project Manager experience.

•            Experience managing data and producing insightful dashboards.

•            Experience in risk mitigation plans implementation valued.

•            Highly organised with strong prioritisation, problem solving and communication skills.

•            Exceptional time management, with the ability to prioritise and manage multiple tasks concurrently against deadlines and deliver agreed requirements.

•            Ability to facilitate a team to consensus on risk planning decisions

work.

Experience:

•            2+ years Business Analyst or Project Manager experience.

•            Experience managing data and producing insightful dashboards.

•            Experience in risk mitigation plans implementation valued but not a must

Qualifications:

Business administration degree or related discipline

Key Challenges:

•            Manage stakeholder alignment and communication at various levels across multiple business areas.

•            Contribute decisively to build and manage a sound risk management framework.

•            You’ll love working in a fast-paced environment with an engaged global team, whilst having great attention to detail and be results driven to deliver a great risk management framework.


You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.


As well as an attractive benefits package you will be able to work: 

  • Within an innovative, engaging and multicultural environment.

  • Have the opportunity to build strong and lasting business relationships and friendships from around the world.

  • Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe. 

Return to the list
APPLY NOW
System AdministratorAPPLY NOW

Spain - Valencia
R-00016492
Full time
Posted 30+ Days Ago

Hotelbeds is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team Hotelbeds, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.


JOB DESCRIPTION:

As the System Administrator a key responsibility for you would be to take on 3rd level IT support and troubleshoot technical support issues. As well as this, you would be a key member of the corporate IT system team, meaning that you will also be consulting other teams on best practices and even assisting with some of the biggest corporate projects. Another major part of this role would be to Install and configure a wide range of cutting-edge technology stacks such as Microsoft Azure and GCP (Google Cloud Platform).

Key Requirements

  • Previous experience as a System Administrator or similar role

  • Knowledge of Microsoft Azure – Essential

  • Hands on experience with windows servers, storage and VMware

  • Exposure to On AD, Exchange, O365, ADFS, GPO , and SSO systems

  • Creating user documentation in English and Spanish


You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.


As well as an attractive benefits package you will be able to work: 

  • Within an innovative, engaging and multicultural environment.

  • Have the opportunity to build strong and lasting business relationships and friendships from around the world.

  • Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe. 

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