Careers at
Hotelbeds
Like what you see? Then check out our current opportunities.
Careers at
Hotelbeds
Like what you see? Then check out our current opportunities.
HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.
The scope of the role belongs to the Sourcing area, in the Bedbank division in the HBX group. This role reports to the Area Contracting Manager. They are divided into geographical areas and/or hotel chains (depending of the location of the chain headquarter) if there are not a preferred chain. Each contracting manager has a hotel portfolio assigned and handles their own portfolio. As a Contracting Manager, the main responsibility is to get the best contracting conditions and maximize benefits.
Accountabilities & Responsabilities:
Expand hotel portfolio by identifying new opportunities, analyzing hotel market in destination, leading the negotiation process (personal visits, phone or mail) for increasing booking volume in destination
Negotiating and contracting rates, special offers, allocation, release periods, overrides, terms and conditions for hotels, self-catering, or serviced apartments ensuring the best available rates and availability for Hotelbeds clients (new properties and recontracting of existing agreements). Negotiate contract renewal conditions: rate, inventory, offers, release periods, marketing contributions, overrides, and cancellation policy. Ensure renewed contracts are Live with sufficient lead time to capture early bookings
Ensure our best conditions in the market at any time by comparing our product with the product of our different competitors, Identifying reasons for the disparity, and if it’s necessary renegotiating the current conditions of the contract.
Follow up on sales performance by analyzing weekly product/sales reports to identify market trends and revenue/room nights growth opportunities or incidences. Explain the performance of the portfolio/destination when needed leveraging available production data and market insight
Deliver full and correct contract documentation and hotel contents (photos, fact sheets, company data). Secure content in acquisition and renewal situations Promote uploading and updating of quality content by hotels through Maxiroom Load directly via wizard or ensure delivery of full and correct hotel contents to the OSC
Explaining tools and procedures to suppliers giving supplier portal demonstrations, providing materials and contact support information
Act as the face-to-face key point contact for accommodation supplier vendors and develop and maintain excellent relationships with them. Assisting in resolving major complaints of our suppliers and clients negotiating the most suitable solution to maintain good service and relationship with them.
Problem-solving: Decisions are mainly guided by policies, procedures, or practices. Some situations may require developing alternatives or interpreting guidelines.
Requirements:
Strong influencing and negotiation skills, prior experience in successfully contracting, and negotiating agreements and conditions with hotel suppliers.
Passionate about customer satisfaction, driven to create successful long-term commercial relationships
Ability to work independently, work to targets, and to deliver success within a fast-paced environment
Proven ability to build strong internal and external relationships with individuals and hotel partners using an open and consultative approach
Excellent interpersonal skills including highly developed communication and presentation skills, strong cultural versatility, empathy, and high levels of integrity
Expected to travel up to 25% of the time and conduct F2F (face-to-face) meetings in the Market.
Fluency in English and Spanish language - written and spoken
You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.
As well as an attractive benefits package you will be able to work:
Within an innovative, engaging and multicultural environment.
Have the opportunity to build strong and lasting business relationships and friendships from around the world.
Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.