Careers at
Hotelbeds
Like what you see? Then check out our current opportunities.
Careers at
Hotelbeds
Like what you see? Then check out our current opportunities.
HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.
Responsibilities:
Take full ownership of client & supplier operations demand
Monitor CR% and follow up actions for improvement (Selfset, HCN, supplier…)
Build relationships with sales/clients & Sourcing/Suppliers to create win-win situations
Define indicators and action plan around Contact per case and First time right
Screen market for best practices/technology & define demand management strategy
Optimize call center operational team by defining potential TIER structure & demand distribution
Define & implement Omnichannel & Channel management (AI) strategies
Monitor and define strategies & action plans for Defect
Design, Implement, monitor and continuously improve a predictive model to detect potential: Bookouts & Increases in demand
Design, Implement, monitor and continuously improve demand alert system
Requirements:
Minimum 3 years’ experience at travel industry
Minimum 1 year’s experience leading teams
Degree in Business Adminitration or Turism
Skills:
High level of ownership
Analytic skills
Attention to details
Ability to build bridges with the commercial functions & partners
Ability to build relationship within the organization at all levels
Excellent communication skills
Proactive with a can-do attitude
A positive trouble-solver with excellent work ethics
Good MS Office skills (Tableau is a plus)
You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.
As well as an attractive benefits package you will be able to work:
Within an innovative, engaging and multicultural environment.
Have the opportunity to build strong and lasting business relationships and friendships from around the world.
Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.