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Commercial Business Analyst

Spain - Mallorca
Full time
Posted 29 Days Ago

HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.


Hotelbeds Introduction

  • We are the leading global independent Bedbank in the travel industry, reshaping the travel ecosystem & empowering choice for partners & travelers
  • Our role in the ecosystem: Empower & connect travel companies worldwide – from accommodation to transport, activities & payments, from local to global brands.
  • We operate in a hugely fragmented industry, the B2B travel arena. As a high-value intermediary, we connect our clients (retail travel agencies, tour operators, online travel agencies, etc.) with suppliers all around the world (hotels, payments, transfers, activities & theme parks)
  • Palma de Mallorca (with offices all around the world)

Job summary:

  • Support the CCO Office to  optimize the customer lifecycle journey, with a primary focus on customer acquisition and retention.  in the short, mid, and long-term.
  • Responsible for analyzing commercial data to identify trends, patterns, and opportunities for business growth
  • Collaborate with cross-functional teams to understand business objectives, identify opportunities and implement solutions to optimize commercial operations. 
  • Strong communicator with strong analytical abilities, capable of translating complex data into actionable insights and effectively communicating high-level business updates as well as granular data analysis. 
  • developing growth strategies, and providing strategic insights to drive business success.
  • Provide the Leadership team with recurring and ad-hoc data analysis and comprehensive reporting as well as generate momentum, regional ownership, and overall support to speed up the team’s action plan.
  • Support and manage the enhancement of business processes and proactively identify opportunities to increase customer  Success.
  • Provide support to key commercial functions through rigorous and deep analysis that facilitates understanding root causes & actions to be taken. Identify best practices, share, and reapply across the organization.
  • Follow up on the opportunities and tasks generated to the commercial teams.
  • Develop presentations with conceptual and/or quantitative analysis that facilitate top management decision making.

Personal credentials:

  • Strong Analytical, numerical, communication and presentation skills to be able to interpret, summarize and present complex data sets from multiple sources in a simple and comprehensive way.
  • Effectively manage communication at senior level
  • Be able to report KPIs and performance metrics in a structured manner as well as develop analytical models to facilitate decision making.
  • Leadership skills to set direction and inspire team members and build relationships with key stakeholders to achieve their goals.
  • Detail oriented and organized, with the ability to manage multiple projects simultaneously
  • Strong interpersonal skills, with the ability to collaborate effectively across all level sof the organization
  • Experience working in a fast-paced dynamic environment with tight deadlines and competing priorities
  • Methodical and organized mindset with the ability to think critically and develop innovative solutions to business challenges
  • Tableau, Excel, and PowerPoint knowledge
  • Proactive and autonomous approach to working.
  • Critical thinking, collaboration & creativity

Candidate qualifications

  • Languages: English, Spanish
  • Bachelor’s degree in business administration, marketing statistics, data analytics or a related field
  • Several years of experience in customer retention, customer service, sales, or marketing roles. Experience in travel industry is a plus.

What you’ll find at Hotelbeds

Hotelbeds is a global travel distribution company that provides accommodation, transfers, activities, and other travel services to travel agents, tour operators, airlines, and online travel agencies. Working at Hotelbeds can offer many opportunities to learn and grow in the travel industry.

Working at Hotelbeds can be a rewarding experience for those who are passionate about the travel industry and willing to work hard to achieve their career goals.

You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.

As well as an attractive benefits package you will be able to work: 

  • Within an innovative, engaging and multicultural environment.

  • Have the opportunity to build strong and lasting business relationships and friendships from around the world.

  • Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe. 

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