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Hotelbeds

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147 jobs found
Senior M&A Analyst
Spain - Mallorca
Posted 17 Days Ago
R-00017572

Contracting Manager Cadenas
Home Based - Mallorca
Posted 28 Days Ago
R-00017605

Yield Manager
Argentina - Buenos Aires
Posted 10 Days Ago
R-00017523

Strategic Client Manager
Home Based - Spain Spain - Mallorca
Posted 30+ Days Ago
R-00017610

Pricing Analyst
Brighton - HT
Posted 30+ Days Ago
R-00015440

IT Technician
Home Based - Romania
Posted 30+ Days Ago
R-00017347

Paid Media Specialist
Mexico - Cancun
Posted 30+ Days Ago
R-00017606

Engineer
Spain - Valencia
Posted 30+ Days Ago
R-00016546

Product Director
Spain - Mallorca
Posted 30+ Days Ago
R-00016129

Major Incident & Problem Management Specialist
Home Based - Spain
Posted 30+ Days Ago
R-00016902

Senior M&A AnalystAPPLY NOW

Spain - Mallorca
R-00017572
Full time
Posted 17 Days Ago

Hotelbeds is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team Hotelbeds, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.


JOB DESCRIPTION:

Key responsibilities include supporting on the development of Hotelbeds M& A strategy and pipeline, end-to-end execution of M& A processes (both strategic acquisitions and divestments), supporting corporate development initiatives (including strategy, finance, and restructuring), and aiding senior business leaders in strategic decision-making.

Responsibilities:

- Support senior members in implementing changes to the strategic perimeter of Hotelbeds by participating in execution of M& A strategy
- Support wider Corporate Development initiatives including Transformational Partnerships and Strategic Projects
- Preparation of presentations, desktop research, financial modelling and analysis, project management and certain administrative matters

- Team work: discuss and consult with senior team members about projects/ ideas, taking initiative in finding more efficient ways to work
- Analysis: support in the preparation of materials and be very diligent about quality control and attention to detail
- Execution: take the lead in the day to day aspects of modelling / valuation / trading and transaction comps and other analytical skills. 
- Financials: Impact top and bottom line group financial indicators


You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.


As well as an attractive benefits package you will be able to work: 

  • Within an innovative, engaging and multicultural environment.

  • Have the opportunity to build strong and lasting business relationships and friendships from around the world.

  • Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe. 

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Contracting Manager CadenasAPPLY NOW

Home Based - Mallorca
R-00017605
Full time
Posted 28 Days Ago

Hotelbeds is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team Hotelbeds, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.


JOB DESCRIPTION:

As the face of Hotelbeds to our suppliers, you will develop strong relationships with our suppliers for a defined portfolio of hotels within a specific geographic area.

Responsibilities:

  • Lead the contracting process with our clients in a B2B and B2C environment, focused on signing the most competitive rates for Hotelbeds.

  • Negotiate contract renewal conditions such as: rate, inventory, offers, release periods, marketing contributions, overrides, cancellation policy.

  • Monitor the Performance of each hotel working closely with the Yield Manager to ensure competitiveness and availability is not an issue. 

  • Act as the face-to-face key point contact for accommodation supplier vendors and develop and maintain excellent relationships with them.

  • Support the resolution of major supplier or client complaints, negotiating the most suitable solution to maintain good service and a positive relationship with them.

  • Ensure the supplier has a clear understating of Hotelbeds value proposition and marketing tools to optimize the income of each hotel.


You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.


As well as an attractive benefits package you will be able to work: 

  • Within an innovative, engaging and multicultural environment.

  • Have the opportunity to build strong and lasting business relationships and friendships from around the world.

  • Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe. 

Return to the list
APPLY NOW
Yield ManagerAPPLY NOW

Argentina - Buenos Aires
R-00017523
Full time
Posted 10 Days Ago

Hotelbeds is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team Hotelbeds, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.


JOB DESCRIPTION:

AT A GLANCE

The Yield Manager works within the Bedbank division of Hotelbeds and strategically manages the hotel room-night inventory so it can be sold to the right customer, at the right time, for the right price. The Yield Manager is focused on understanding, anticipating, and influencing supplier behavior to maximize the operating margin.

RESPONSIBILITIES:

  • Maximizing contracts conditions in terms of availability, special offers, competitiveness analysis, stop sales renegotiation.
  • Maintain contracts and update offers
  • Guarantee that all product is available for all channels at the correct rate
  • Increase and promote the management of rates and availability through Hotelbeds extranet and channel managers
  • Support any request that comes from Area Yield Manager
  • Daily coordination with Contracting Manager
  • Promotions & Analysis
  • Following up on trading evolution vs last year and targets in coordination with Contracting Manager.
  • Special follow up on key agreements
  • Identifying additional business opportunities
  • Reporting to Regional Yield Manager on actions taken and results
  • Competitiveness & Positioning
  • Analyze weekly reports to ensure all products has competitive pricing
  • Positioning: Ensure all top producing products are positioned strategically on our websites
  • Regular spot checks/auditing on existing hotel information to ensure accuracy
  • Possible additional tasks
  • Assist with hotel invoicing discrepancies
  • Assist other departments when operational issues are escalated

QUALIFICATIONS: To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required.

  • Experience in hotel/hospitality industry
  • Excellent English & Spanish language both written and spoken
  • Familiarity in contracting and negotiating with hotelier
  • Focused on results
  • Strong negotiation and planning skills.
  • Methodical and precise in their approach to work.
  • Able to perform work independently
  • Excellent attention to detail
  • Creative thinking
  • Negotiation skills for obtaining promotional rates, promotional contracts and the reopening of closed out dates
  • Ability to document and quantify day to day accomplishments
  • Excellent computer skills (especially Excel)
  • Excellent communication skills both verbal and written


You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.


As well as an attractive benefits package you will be able to work: 

  • Within an innovative, engaging and multicultural environment.

  • Have the opportunity to build strong and lasting business relationships and friendships from around the world.

  • Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe. 

Return to the list
APPLY NOW
Strategic Client ManagerAPPLY NOW

Home Based - Spain Spain - Mallorca
R-00017610
Full time
Posted 30+ Days Ago

Hotelbeds is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team Hotelbeds, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.


JOB DESCRIPTION:

Responsibilities:

  • Identifies and develops new business opportunities.

  • Builds relationships with customers, distributors, partners, and vendors.

  • Manages key client relationships and works to build new ones.

  • Expands the profile and reach of the company and its brands.

  • Leads the coordination with sales, marketing, customer-service, and client relationship management teams to close deals.

  • Develops and strengthens internal and external relationships that will lead to increased lead generation and market share.

  • Builds cross-functional teams to guide and nourish sustainable, long-term growth.

  • Proposes and develops strategic partnerships focusing on those that are transformational for the company and industry

  • Helps to shape the company’s long-term objectives and determine plans for how to meet them.

  • Conducts webinars and presentations to raise the brand or product profile.

  • Selects prospective vendors and negotiates contracts.

  • Travels to vendor locations, distributions centers, and other locations.

  • Fulfills requests for proposals (RFPs) from potential partners and customers.

Requirements:

  • Bachelor’s degree in business administration, marketing, or related field, MBA a plus.

  • 5-10 years’ sales or marketing experience (3-5 years’ in Travel industry).

  • English a must. German is an advantage.

  • Lead generation and management experience.

  • Leadership, management, and mentoring skills.

  • Strategic planning skills.

  • Knowledge of product and sector.

  • Ability to communicate accessibly and concisely about product or service to outsiders, including prospective customers and clients, partners, and vendors.

  • Familiarity with technology and platforms used in your field.


You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.


As well as an attractive benefits package you will be able to work: 

  • Within an innovative, engaging and multicultural environment.

  • Have the opportunity to build strong and lasting business relationships and friendships from around the world.

  • Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe. 

Return to the list
APPLY NOW
Pricing AnalystAPPLY NOW

Brighton - HT
R-00015440
Full time
Posted 30+ Days Ago

Hotelbeds is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team Hotelbeds, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.


JOB DESCRIPTION:

Job Description

Based in the heart of Brighton, Holiday Taxis Group is a rapidly expanding global organisation. We make travel easier for millions of customers every year – providing them with a ground transportation solution anywhere and everywhere in the world. We pride ourselves in providing great value pre-bookable products including private taxis, limos and minibuses shared shuttles helicopters and water taxis without a compromise on quality.

The Role:

This is an opportunity for a commercially astute individual who will assist in effective yield management in order to achieve budgeted passenger volume and net margin.

  • Work with the pricing team to ensure that the global pricing strategy is achieved
  • Creating Price Files for prospective partners and agents
  • Running the search and conversion tools to aid decision making in order to effectively optimise margins
  • Completing the Competitor Analysis, identifying cost requirements and requesting these from the Contracting Team
  • Monitor and report on competitors, producing/proposing appropriate actions.
  • Regular price checks on competitor and partner websites to ensure we have competitive prices in the market
  • Creation of ad hoc reports
  • Working with the BI Team to complete cost analysis documents

Skills, Experience & Knowledge: 

  • Be numerate and confident on excel
  • Excellent attention to detail, working to a high level of accuracy
  • Excellent time management skills
  • Excellent verbal, interpersonal and written communication skills
  • Confident manner
  • Positive ‘can-do’ attitude with a passion and energy to drive improvement

HolidayTaxis Group Ltd is an equal opportunities employer, which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.

All applicants must have the right to work in the UK.


You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.


As well as an attractive benefits package you will be able to work: 

  • Within an innovative, engaging and multicultural environment.

  • Have the opportunity to build strong and lasting business relationships and friendships from around the world.

  • Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe. 

Return to the list
APPLY NOW
IT TechnicianAPPLY NOW

Home Based - Romania
R-00017347
Full time
Posted 30+ Days Ago

Hotelbeds is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team Hotelbeds, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.


JOB DESCRIPTION:

The NOC team support our business operations by processing more than 50.000 requests per second with answers provided in less than 1 second.
Our NOC team works focuses on 24x7 monitoring, detecting and reporting any issues that could affect platform stability, managing technically the main issues fixing them, coordinating the teams and communicating the issue status across the company. The company is immersed in a technological transformation becoming a travel-tech company and this role is fundamental to achieve this goal. 
 

What you’ll do

  • Provide level 1 support for the different systems and services.

  • Monitor all Hotelbeds systems.

  • Prioritize and address events detected by monitoring systems.

  • Adhere to documented procedures to resolve issues.

  • Create documentation for common issues and resolutions.

  • Manage issues scalation and communication details.

  • Recommend technical improvements and needs on the platform.


You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.


As well as an attractive benefits package you will be able to work: 

  • Within an innovative, engaging and multicultural environment.

  • Have the opportunity to build strong and lasting business relationships and friendships from around the world.

  • Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe. 

Return to the list
APPLY NOW
Paid Media SpecialistAPPLY NOW

Mexico - Cancun
R-00017606
Full time
Posted 30+ Days Ago

Hotelbeds is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team Hotelbeds, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.


JOB DESCRIPTION:

A PAID MEDIA SPECIALIST is responsible for the day-to-day management of paid digital marketing campaigns which can include paid search, display and social advertising strategies.

Paid Media Specialists help drive growth and success for organizations on digital platforms. Their role is important as it is an integral part of the development and management of having an effective digital strategy as well as effective media buying for our clients.

Paid Media Specialists will typically work within a larger digital marketing team and report directly to the digital marketing leader to ensure paid media strategies are aligned with overarching marketing goals.

Objectives of the position:

As a Paid Media Specialist, you are responsible for planning, developing and executing the digital strategy of investment in traffic of your assigned clients, to improve their online presence and try to achieve their sales objectives at an optimal distribution cost.

The Paid Media Specialist should ensure that the specific accounts assigned, can achieve sales and profitability objectives set, thanks, among other factors, to the ad-hoc marketing plan implemented and its correct execution.

Responsibilities:

• Responsible for planning, managing, and optimizing digital marketing campaigns across key paid channels (search, display, social and programmatic) for a portfolio of accounts in Roiback
• Creation and execution of the marketing plan for your accounts
• Follow-up of the results and preparation of the necessary reports
• Implement & ensure proper tracking and lead attribution
• Attendance at regular meetings with clients and DCS (hotel account managers) for performance review
• Work with account management team (DCS) to help provide insight for clients
• Work with the sales team to provide forecasts and presentations
• Keep abreast of industry standards, new technologies, and the latest approaches in Paid Media digital marketing, and share information with global Paid Media Team in regular sessions
• Understanding of the client' s situation, together with the DCS Teams and Digital Marketing Managers, with respect to the global sales objectives, their marketing KPIs and Global CPA.


You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.


As well as an attractive benefits package you will be able to work: 

  • Within an innovative, engaging and multicultural environment.

  • Have the opportunity to build strong and lasting business relationships and friendships from around the world.

  • Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe. 

Return to the list
APPLY NOW
EngineerAPPLY NOW

Spain - Valencia
R-00016546
Full time
Posted 30+ Days Ago

Hotelbeds is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team Hotelbeds, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.


JOB DESCRIPTION:

We are looking for an experienced Engineer to workin a high level of infrastructure and delivery automation environment and in a product-oriented organization as well. His/her principal purpose is to provide the product delivery teams of autonomy and independence to manage the entire life cycle of its services.

Our platform is based on a series of enterprise licensed tools, among which we can highlight: Cloudbees CI, Artifactory, XRay, SonarQube, ArgoCD.... all of them deployed in GCP, managed with Helm through ArgoCD. You don' t have to be an expert in all of them, but you need to be familiar with some of them, have knowledge of some cloud provider, and be proficient in the use of docker and kubernetes. Also, automation and infrastructure as code are something common for you.

What you’ll do:

  • You will help us create and evolve the best CI/CD platform for our teams, and you will do it in peering with delivery engineering team using agile methodology.

  • You will be part of the decision making process like any other member of the team.

  • Evangelize the delivery product teams in the DevOps methodology and the IT Operations vision.

  • Develop infrastructure automation needed to support the evolution of the applications in order to achieve business goals

  • Optimize the platform by implementing new tools.

  • Support development teams in operational responsibilities in the path to production.

  • Learn about and gather new technologies and related tools to introduce to the company in order to grow the agile development environment.


You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.


As well as an attractive benefits package you will be able to work: 

  • Within an innovative, engaging and multicultural environment.

  • Have the opportunity to build strong and lasting business relationships and friendships from around the world.

  • Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe. 

Return to the list
APPLY NOW
Product DirectorAPPLY NOW

Spain - Mallorca
R-00016129
Full time
Posted 30+ Days Ago

Hotelbeds is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team Hotelbeds, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.


JOB DESCRIPTION:

Purpose of Role

The BTB Product Management director is responsible for a business’s product planning and execution all through the lifecycle of the business.

This is inclusive of defining the vision for the product, collaborating with other leadership teams from the engineering, marketing, commercial, and operations functions in order to ensure that both financial, customers and consumers satisfaction goals are met and making sure that the post launch performance is up to par and must sustain values for revenue and profits.

In addition to this, the Product manager Director ensures that the company’s overall strategy and goals are directly supported by those of the product promoting and advocating for its value and benefits internally and externally.

Position Accountabilities

1. Develop a Product Vision &  Strategy in collaboration with stakeholders aligned and supportive of Hotelbeds overall business goals and roadmap:  responsibility to build an understanding and cultivate in the organization the product’s vision, the business case, as well as compiling the product planning material necessary for driving product initiatives further with clarity and consensus.

2. Develops defines and oversees the product roadmap & manages it as required for the purpose of meeting deliverables for the business. At this capacity. incorporates the existing development backlog and makes priorities as determined by the business, consumer, and market needs. Makes sure that everything is being executed efficiently while they transform product ideas into well-developed products.

3. Aligns business and product development by establishing a core trio of Product, Engineering and commercial to focus on business deliverables, acting as one team: Places the executive management in a position to translate the product needs into requirements and to drive consensus within the product departments, which ultimately promotes the achievement of the product goals. Collaboration leads to clear and efficient product road mapping, product planning, prioritization, and an overall agile product development process.

4. Speaks with data, conducts relevant product researches, establishes & manages product KPis: establishing competitive intelligence and various market analyses that supplement and compliments analyses already conducted. Define what success looks like and accurate product development KPIs. Ensures the post-launch performance is up to par and must sustain values for revenue and profits.

5. Internally and externally evangelizes about the BTB product’s contribution to business achievements: Promotes the product and advocate for its value and benefits within the medium and long term company strategy.

6. Acts as a mentor to his/her reports and wider team, coaching them and helping them to drive exceptional performance performance and sets the highest standards in terms of hiring, training, development and retention.

Position Requirements

Skills

  • Strong business and strategic acumen
  • Excellent problem solving capacity
  • Effective organizational communication skills
  • Extremely data driven
  • Positive attitude

Experience

Ideally, 10-15 years experience in performance Product director or senior product managers positions with a proven track record in product planning, defining and launching successful products, unifying product portfolios, back ground in eCommerce and understanding the retail travel segment

Key Challenges

Contribute to define and promote a clear business strategy around BTB product

Create a strong relationships between technology and commercial

Build a new product team  


You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.


As well as an attractive benefits package you will be able to work: 

  • Within an innovative, engaging and multicultural environment.

  • Have the opportunity to build strong and lasting business relationships and friendships from around the world.

  • Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe. 

Return to the list
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Major Incident & Problem Management SpecialistAPPLY NOW

Home Based - Spain
R-00016902
Full time
Posted 30+ Days Ago

Hotelbeds is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team Hotelbeds, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.


JOB DESCRIPTION:

Our Major Incident and Problem Management team ensures platform stability, manages issues, provides status updates internally. They work inside the IT Service Operations organization, interacting heavily with the rest of the platform and product teams detecting, analyzing, and helping to resolve issues promptly.They oversee different recurrent stability meetings to report and track the main issues and actions agreed after an issue and are accountable for post-issue Root Cause Analysis with mitigation actions.

We are looking for a Major Incident Manager with experience in ITIL framework with a good knowledge of the main technologies (cloud, k8s, Grafana, Kibana), problem management, and root cause analysis methodology. We are immersed in a technological transformation becoming a travel-tech company and this role is fundamental to achieving this goal. 

What you will do

  • Monitor and detect problems on the platform and find trends to detect issues proactively. 

  • Communicate the major incidents and manage effectively the coordination of the resolution of those incidents

  • Continuously seek to improve all of the associated processes with inputs from partner teams and internal/external stakeholders

  • Facilitate the problem process in order to investigate the root cause and agree with the teams, on the actions needed in order to prevent other issues or reduce the impact. 

  • Do a follow-up of the tasks agreed.

  • Analyze and suggest monitoring improvements. 

What we are looking for

  • Experience in an Incident Management or Problem Management role

  • Strong technical, logical, analytical, and problem-solving skills. 

  • Maintaining incident logs and processing incident reports for review with upper management 

  • Providing training for technical support teams 

  • Ability to handle and perform in stressful situations

  • Experience in working in a highly distributed, high-transactional-volume working environment

  • Experience in a Scaled Agile organization 

  • Proficiency in Microsoft applications such as Word, PowerPoint, and Excel 

  • Methodical mind 


You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.


As well as an attractive benefits package you will be able to work: 

  • Within an innovative, engaging and multicultural environment.

  • Have the opportunity to build strong and lasting business relationships and friendships from around the world.

  • Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe. 

Return to the list
APPLY NOW