Careers at
Hotelbeds
Like what you see? Then check out our current opportunities.
Careers at
Hotelbeds
Like what you see? Then check out our current opportunities.
Hotelbeds is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team Hotelbeds, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.
Supporting all Sourcing team questions, doubts, and issues, and redirect them to the proper team to fix the issue and translate into new sales.
Compliance & Coordination with the Quality Manager and with other operational departments you work with the feedback received and improve our Supplier´s satisfaction.
Marketing, finance, and override management to support the Head of Sourcing, and generating reports.
Product displays reviews and web page positioning follow up and control.
Graduate in Tourism or related business.
General knowledge about Salesforce, Tableau & Atlas.
Fluent English is a must. Other languages are a plus.
Specific Customer service industry knowledge and experience.
Ability to adapt to changes.
You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.
As well as an attractive benefits package you will be able to work:
Within an innovative, engaging and multicultural environment.
Have the opportunity to build strong and lasting business relationships and friendships from around the world.
Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.
Hotelbeds is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team Hotelbeds, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.
The Bedbank business unit is leading Hotelbeds Group charge to reshape travel. It contracts, connects and efficiently distributes a differentiated portfolio of +100,000 hotels to leading travel trade industry partners including online travel agencies (OTAs), retail agencies, tour operators and airlines. Our main Bedbank brands include Hotelbeds, Bedsonline, Hotelopia, Travel Partner Brasil, Room & Go, JBS and Easymarket. This position sits within our Bedbank unit.
Accountabilities
Leadership Requirements
Challenges
You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.
As well as an attractive benefits package you will be able to work:
Within an innovative, engaging and multicultural environment.
Have the opportunity to build strong and lasting business relationships and friendships from around the world.
Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.
Hotelbeds is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team Hotelbeds, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.
The Senior Project Manager is a position that combines short terms & mid-term action, with long-term vision and change management. Such a role oversees the correct implementation of projects in operations with a focus on demand reduction and operational efficiencies. The Senior project manager manages the projects end-to-end and the relationship with multiple stakeholders across the business.
What you will do:
You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.
As well as an attractive benefits package you will be able to work:
Within an innovative, engaging and multicultural environment.
Have the opportunity to build strong and lasting business relationships and friendships from around the world.
Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.
Hotelbeds is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team Hotelbeds, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.
We are seeking an experienced sales focused individual, to take on the role of Key Account Manager working closely with our retail partners in the Pacific Region.
The successful candidate will predominantly be focused on developing, maintaining, and growing our commercial relationships with some of our Key Clients including our top performing travel agencies.
Successful candidate will need to be based in Sydney or Melbourne areas.
We are seeking an experienced sales focused individual, to take on the role of Key Account Manager working closely with our retail partners across the Pacific Region. You will predominantly be focused on developing, maintaining and growing our commercial relationships with some of our Key Clients including our top performing travel agencies. You will possess exceptional sales and customer service skills and have the drive to increase TTV, Margin and Room Nights, working alongside our Strategic Account Managers, Sales Executives & internal teams.
Responsibilities and Duties
Grow the TTV, OM and exceed revenue goals
Drive Client Acquisition activities.
Develop relationships with our key clients at a travel agency level
Work with our Strategic Account Managers on sales tactics and strategy alignment
Apply appropriate commercial incentives to maximise revenue and profit growth
Negotiate and implement strategic commercial agreements
Represent the company at client conferences, trade shows and other industry related events
Participate in strategic account planning, reporting and customer relationship management
Be the link between our internal & external customers
On-site sales calls (up to 4 days per week) and training sessions may require overnight stays, travel interstate and abroad
Qualifications and Skills
Minimum 3 years’ experience in the Travel & Tourism Industry
Experience in negotiating and implementing strategic commercial agreements
Extensive knowledge of the B2B retail travel agents’ landscape in Australia with good knowledge of travel agency consortia & groups
Experience of working with key consortia in the Pacific
Self-starter who isn’t afraid to make decisions
You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.
As well as an attractive benefits package you will be able to work:
Within an innovative, engaging and multicultural environment.
Have the opportunity to build strong and lasting business relationships and friendships from around the world.
Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.
Hotelbeds is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team Hotelbeds, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.
Overview
Key Responsibilities
Competencies
You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.
As well as an attractive benefits package you will be able to work:
Within an innovative, engaging and multicultural environment.
Have the opportunity to build strong and lasting business relationships and friendships from around the world.
Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.
Hotelbeds is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team Hotelbeds, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.
At a glance:
This role is responsible for improving, executing, and optimizing the operational services for Experiences E2E process, with a focus on loading contracts, managing bookings, and issues improving our Customers´ and Suppliers´experiences and therefore, their satisfaction and our business efficiency.
Accountabilities:
To support and supervise the Experiences team, Ensure that the quality of our products makes sense for our clients.
To integrate all the loading requests and coordinate them in order to ensure that the established KPIs are met
To ensure the correct flow of the business by providing operational support to all supplier requests regarding pre-arrival bookings and To contribute to the correct customer service by providing support to the Client Relationship Centre regarding questions related to Beyond the Bed products
Working with suppliers' assistance (e.g. booking modifications, rejected bookings, checking missing info, offline quotations, sales support…) and also Coordinating when needed with the CRC to improve our Customer´s Satisfaction.
Suppliers' complaints/issue resolution, ensuring effective response to clients' claims meet SLA deadlines and feedback is provided to the business in order to develop/improve products & services, ensuring specialization per product line, sourcing methodologies & geographies
Skills:
Interpersonal skills with high-quality written and verbal communication skills
Motivating and coaching to generate team spirit
Flexibility
Team leader spirit
Making of decisions
To know how to adapt to changes
Experience:
Minimum of 3 years at management level in similar or related businesses
Previous experience leading teams and inspiring high levels of employee engagement
Previous experience in Operations.
Qualifications:
Graduate In Tourism or related business.
Proficiency with Salesforce,& Atlas
Specific Customer service industry knowledge and experience
Ability to adapt to changes
Fluent English is a must. Other languages are a plus.
Key Challenges:
Focus on coaching teams to deliver. Able to set up a strong accountability mindset.
Navigating the challenges associated with the technical issue and finding solutions to avoid the impact of the issues
Communicating regularly with other teams
CRC support and mistakes review to reduce negative impacts generated by wrong actions
Multy task team to be managed ( holidays, leaves, peaks)
You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.
As well as an attractive benefits package you will be able to work:
Within an innovative, engaging and multicultural environment.
Have the opportunity to build strong and lasting business relationships and friendships from around the world.
Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.
Hotelbeds is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team Hotelbeds, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.
Liaise with our clients to gather information for the Briefing document, and complete the documentation needed, once the clients signed their contract
Load and manage the content of the web projects using our CMS
Problem resolution, images, and content optimization in our sites
Review and optimization of SEO good practices: H’s, Meta-titles, Meta-descriptions, Keywords
SEO tasks such as redirections errors, headings, metas, and improving the SEO template
What do we require?
You have knowledge in marketing online, social media, and SEO strategies
You have knowledge in SEO analysis tools: Google Analytics, Google Search Console, Google Trends,...
You speak Spanish and English at a conversation level, another language would be a plus
Being committed to working in an agile environment, understanding your responsibilities as part of a team, working with respect and proactivity
You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.
As well as an attractive benefits package you will be able to work:
Within an innovative, engaging and multicultural environment.
Have the opportunity to build strong and lasting business relationships and friendships from around the world.
Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.
Hotelbeds is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team Hotelbeds, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.
The Technical Account Manager is responsible for B2B integrations with hospitality services suppliers (chains, bedbanks, platforms, etc) as well as managing their business-as-usual connectivity projects at a technical level. In addition to proactive supplier and relationship management, you will serve as an escalation point for issues that impact the supplier success by effectively fielding and working closely with the engineering and commercial teams to resolve cases or proactively identify improvements, optimizing their feeds.
The role combines technical background with analytics and business implications, working on implementing new solutions / defining technical requirements / improvements along to IT / Product Management / Commercial teams / Suppliers.
Main Responsibilities:
Monitor and report key performance metrics that reflect supplier operational status and turnover
Investigate and propose to the Product Team potential improvements or upgrades in the supplier connectivity, gathering requirements and supporting the business case/tests definition
Manage & Optimize each account assigned tunning the technical setups, allowing to distribute the right product reaching highest possible accuracy
Keep continuous contact with providers (conference calls, visits…) to understand their inputs and propose solutions that benefit both parties
Keep technical information about supplier connectivities well documented/up to date.
Requirements:
Advanced understanding of technical logic, component of any supplier integrations
Strong ability to understand business plans (commercial area) and their technical implications
Good communication skills / interpersonal skills (exposure to a vast pool of stakeholders including top management) / Proactive attitude and social skills. Experience handling partnerships
Previous experience in technical account management, preferably at least 2y / in the travel industry
Experience with defining product / technical requirements based on business inputs
Experience monitoring/interpreting metrics, step back, connect the dots and proactively take actions upon
Experience analysing big data and extracting conclusions and actions from it
Knowledge about RESTful APIs. Previous experience supporting API based software development products
Familiarity interpreting data/logs from XML/JSON/YAML formats and working with SQL databases
You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.
As well as an attractive benefits package you will be able to work:
Within an innovative, engaging and multicultural environment.
Have the opportunity to build strong and lasting business relationships and friendships from around the world.
Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.
Hotelbeds is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team Hotelbeds, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.
The travel tech industry is fast-paced and ever-changing.
Hotelbeds supports a multitude of travel players by providing innovative and market-leading tech solutions to connect hotel and ancillary suppliers with travel providers (such as tour operators, travel agents and airlines, to name a few). To help us and our partners to thrive, it is vital that we use clear and accurate data to drive our marketing strategy.
Hotelbeds’s new growth strategy will require more advanced data and analytics to guide our marketing plans, and the introduction of a Marketing Analytics Manager will be pivotal in helping us to measure the success of our campaigns and to monitor our digital presence. This is a unique opportunity to evolve the output of the Marketing and Digital Presence department, ultimately driving business growth on a global scale.
Our stakeholders look to us to shape their questions into data-driven hypotheses, to apply rigorous statistical techniques to dis/prove hypotheses, and to give context to these conclusions before giving strong and compelling recommendations to drive their businesses forward.
The purpose of the Marketing Analytics Manager role is to partner with Marketing leaders to apply data-centric approaches which will help them make better decisions, faster.
This position will preferably be based in Mallorca (Spain), but we are open to candidates based elsewhere in Europe.
Set in a fast-paced working environment, the role will require you to be adaptable, to learn fast and to be proactive in helping your team wherever possible.
Reporting to the Head of Regional Marketing within the Marketing and Digital Presence department, you will be responsible for:
Qualifications and experience required:
What’s in it for you?
At Hotelbeds, we believe the future is wide open when it includes everyone. We are committed to creating an environment where all team members feel a sense of belonging. We nourish our diversity by listening to all cultures within Hotelbeds - and there are many. We are proud to be a global team and are conscious that it takes people with different perspectives, thoughts, and cultures to succeed. We want you to come as you are so we can succeed together.
You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.
As well as an attractive benefits package you will be able to work:
Within an innovative, engaging and multicultural environment.
Have the opportunity to build strong and lasting business relationships and friendships from around the world.
Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.
Hotelbeds is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team Hotelbeds, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.
Who are we?
Roiback is a leading company focused on developing online solutions for hotel chains and independent hotels. We have been working for more than 10 years in the e-commerce sector
How can you help us?
We are hiring a Systems Engineer to be based in Medellin, Colombia. Please, only apply if you think you can help us in the following ways:
What do we require?
What can we offer you?
You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.
As well as an attractive benefits package you will be able to work:
Within an innovative, engaging and multicultural environment.
Have the opportunity to build strong and lasting business relationships and friendships from around the world.
Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.