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Key Account Manager - Ecommerce

Spain - Mallorca
Full time
Posted 11 Days Ago

Hotelbeds is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team Hotelbeds, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.



  • Develops & delivers fact based, stretching and commercially compelling plans to supercharge profitable growth with a Portfolio of eCommerce clients
  • Evaluates the market and client prospects, to develop and convert a pipeline of new customers to eCommerce
  • Develop productive, intimate relationships with clients, to cement Hotelopia/Last Minute Travel brands as critical to their success
  • Seamlessly champion & represent the client within Hotelbeds, partnering with key departments to develop commercial solutions
  • A zealous approach to account integrity and optimisation to supercharge sales


  • Sales and client growth optimisation
  • Pipeline development and conversion
  • B2B2C travel domain knowledge & network
  • BI and commercial literacy
  • Product management understanding
  • API, cache and technical appreciation
  • Excellent data analysis
  • Excellent in problem solving and negotiation
  • Ability to liaise, influence and drive development plans with clients
  • Strong, effective and persuasive communicator
  • Highly motivated self-starter


  • 2+ years’ experience in Account Management or similar
  • 2+ years B2B2C or B2C travel experience
  • The ideal candidate will work for Hotelbeds and/or will have worked in a leading OTA, tour-operator or digital marketing agency environment
  • 2+ years’ experience in the bedbank, travel technology and API connectivity environment


  • Educated to a degree standard, or demonstrable accredited sales experience with a focus on:
  • Sales and marketing
  • Strategic partnerships
  • Digital technology
  • Product management
  • eCommerce

Key Challenges:

  • The evolution of the B2B2C platform to an Enterprise solution – this is fundamental to the client offering
  • Developing effective distribution rules for eCommerce in a B2B environment

You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.

As well as an attractive benefits package you will be able to work: 

  • Within an innovative, engaging and multicultural environment.

  • Have the opportunity to build strong and lasting business relationships and friendships from around the world.

  • Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe. 

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