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Theme Park Agent
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Florida - Orlando
R-00018112
Full time
Posted 12 Days Ago

Hotelbeds is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team Hotelbeds, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.


JOB DESCRIPTION:

Accountabilities:

  • Load Theme Parks products  in all platforms/distribution channels, with complete & accurate availability, content, rates, in the appropriate languages according to product and market strategy.

  • Proceed with the end-to-end process to ensure loaded contracts are correctly reflected in our distribution channels in terms of availability, rates & content.

  • Working with suppliers assistance (e.g. booking modifications, rejected bookings, check missing info, offline quotations, sales support…) and also work when needed with the CRC and Sales to improve our Customer´s Satisfaction.

  • Suppliers complaints/issue resolution, ensuring effective response to clients claims meet SLA deadlines and feedback is provided to the business in order to develop/improve products & services, ensuring specialization per product line, sourcing methodologies & geographies

Skills:

  • Interpersonal skills with high quality written and verbal communication skills
  • Analytical and conceptual skills
  • Flexible
  • Customer focused
  • Self-Motivating and Coachable, willing to help generate team spirit

Experience:

  • Minimum of 3 years in Theme Park or related businesses
  • Previous experience in theme parks area subject to its specialization needs.
  • Previous experience in Operations.
  • Previous experience in loading of contracts

Qualifications:

  • Proficiency in Word, Excel and PowerPoint
  • Preferred experience with Salesforce, tableau & Atlas
  • Specific Customer service industry knowledge and experience
  • Ability to adapt to changes.
  • Fluent English is a must. Other languages are a plus (Spanish)


You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.


As well as an attractive benefits package you will be able to work: 

  • Within an innovative, engaging and multicultural environment.

  • Have the opportunity to build strong and lasting business relationships and friendships from around the world.

  • Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe. 

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